Leisure Sales Reservations Coordinator

Leisure Sales Reservations Coordinator

Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.

Located along the shores of Chatham, Massachusetts, Chatham Bars Inn, a Forbes Five-Star resort, stands as a timeless beacon of hospitality, blending rich history with modern luxury on 25 oceanfront acres. With over a century of heritage, the Inn has captivated visitors with panoramic ocean views, impeccable service, and a commitment to preserving the essence of New England charm. The Inn has 217 rooms and suites, from the historic Main Inn to dozens of cottage-style buildings with flower-lined brick walkways and breathtaking views. Chatham Bars Inn is one of Cape Cod's most beloved destinations for family vacations, romantic getaways, and corporate retreats. Guests of the Inn are able to experience a series of authentic, first-hand Cape Cod experiences such as private cabana rentals along the Inn's private quarter-mile beach, an oceanfront pool, complimentary bike rentals, private bonfires, tennis courts, a full-service spa, and supervised Kids Crew sessions. The nearby 8-acre Chatham Bars Inn Farm provides the Inn's restaurants with over 100,000 pounds of produce seasonally and offers popular outdoor farm-to-table dinners at the farm each week. Beyond its picturesque setting and luxurious accommodations, Chatham Bars Inn is renowned for its culinary program. The resort has six different dining options, each offering a unique culinary experience showcasing the freshest local ingredients and innovative flavor. From its historic origins to its modern amenities and exquisite dining, the Inn continues to attract visitors with its charm, elegance, and unwavering dedication to excellence.

Overview

The position of Leisure Sales Reservations Coordinator is responsible for but not limited to serving as the personal liaison between The Director of Leisure Sales and luxury travel advisors and their clients/guests. The primary role of this position is to offer and secure enhanced, curated and detailed accommodation options for VIP clients based on the request of a luxury travel advisor. They are also responsible to assist the Director of Leisure Sales to secure accommodations and curate itineraries for luxury travel advisor site inspections and familiarization experiences (FAMS). From initial reservation requests to post-departure follow-ups, the role of the Leisure Sales Reservations Coordinator is to offer accommodations, curate experiences, and provide exceptional service that reflects the warmth and hospitality of a luxury stay.

Key Responsibilities

Guest Experience & Personalization

• Promptly respond to luxury travel advisor requests to offer curated and detailed accommodation proposals with the goal of securing the business
• Cultivate strong relationships with luxury travel advisors
• Assist in securing accommodations and itinerary planning for luxury travel advisor familiarization trips (FAMS) and site inspections
• Update Director of Leisure Sales with the status of proposals and subsequent secured reservations
• Assist the Director of Leisure Sales with any other tasks and requests

Activity & Itinerary Planning

• Transition luxury advisor/client to appropriate concierge teams including primary concierge, dining concierge and spa concierge so that customized itineraries can be curated
• Ensure itinerary planning is executed and follow up as needed
• Curate and personally manage itineraries for luxury travel advisor site inspections and familiarization trips with assistance from concierge teams

Property & Guest Services

• Arrange welcome amenities and welcome notes
• Respond promptly to guest inquiries and resolve issues to guarantee satisfaction.
• Assist the Director of Leisure Sales by being a point of contact with the luxury travel advisor throughout the guest or advisor stay, offering assistance and recommendations as needed.

Qualifications

Proven experience in hospitality, luxury services, or related fields. Exceptional interpersonal and communication skills. Strong organizational abilities with attention to detail. Knowledge of Chatham Bars Inn accommodation options Ability to handle confidential information with discretion. Proficiency in reservation systems and basic office software.

Preferred Attributes

Previous experience working in hospitality or luxury services. Familiarity with luxury service standards and expectations.