Workforce Management, Planning and Engagement Senior Consultant

ET Learning Strategies Manager

The purpose of this individual contributor role is to act in a Strategy, Implementation, and Execution capacity for planning, organizing, and overseeing the execution of ET's Learning Strategies. This role works cross-functionally with internal stakeholders including across TEMPO (Technology Execution Management and Performance Office) and the business office workforce management functions, utilizing strong risk management and problem-solving skills. Supports development of workforce labor plans, engagement roadmaps, workforce metrics, and reporting insights for ET and works closely with key stakeholders to advance ET workforce management, tools, and dashboards.

Essential Duties and Responsibilities

Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.

1. Mature and lead the continued buildout of ET Learning Strategies, to include ET Technology Academy, through partnership with WME leadership, ET Business Office Management Organizations, and other stakeholders across the Enterprise.

2. Partner with Senior Manager/Manager of Workforce Management, Planning, & Engagement and across workforce verticals to help execute ET workforce strategy for and/or apply strategy within ET business units in partnership with broader TEMPO team and BMOs.

3. Support ET workforce, talent, and/or engagement programs across ET and/or within designated ET business unit with a focus on balancing risk, sustainability, and financial targets to optimize ET's workforce (including FTE, CW onshore and offshore) in partnership with ET Cost & Supplier Management.

4. Partner across TEMPO/ BMOs and with HR to influence and leverage enterprise-wide human capital programs, customizing for ET-specific business needs where required to support ET's strategic plan.

5. Track and monitor appropriate metrics in partnership with ET Business Performance & Metrics to holistically report on ET's workforce, talent, and engagement programs to ensure workplace requirements support staffing needs.

6. Explore, recommend, and implement opportunities for continuous business process improvement across workforce management, planning, and engagement, both within TEMPO and ET BMOs, with a one team mindset.

7. Communicate ongoing work, short-term outcomes, and long-term impacts with ET leaders, across TEMPO and ET BMOs, and with HR partners at a regular cadence to support ET's strategic plan, in partnership with ET OCM support.

8. Proactively partner to identify and mitigate risks associated with ET's workforce.

9. Fully participate Workforce Management, Planning, & Engagement operating model and potentially lead projects including technology, process, efficiency, and departmental initiatives.

Qualifications

Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.

Required Qualifications:

1. Bachelor degree or equivalent experience to include six years of information technology experience with significant experience in software development

2. Four years of experience as a business analyst or related role/experience, with experience in one or more of the following areas: Project Management, Business Process Management, Relationship Management, Business Operations, Quality

3. Management Experience planning, facilitating, eliciting, documenting and managing business, functional and technical requirements

4. Experience with traditional Waterfall SDLC and/or Agile/Lean methodologies

5. Ability to interact with management, business staff, ADS and DTS personnel in order to gather, compile and exchange information on work requests/project requirements and negotiate disputes effectively

6. Strong presentation, verbal and written skills

7. Ability to manage multiple concurrent projects, activities and tasks under time constraints

8. Ability to effectively interface with staff at all levels and resolve conflicts

9. Exceptional communication, teamwork and influencing skills that foster a collaborative and continuous-improvement environment

10. Excellent facilitation and organizational skills

11. Strong critical and analytical thinking and problem-solving skills

12. Demonstrated proficiency in basic computer applications, such as Microsoft Office software products

13. Understand core systems, applications and technical platforms

Preferred Qualifications:

1. Project management experience supporting a large enterprise IT workforce management planning organization within a financial or banking institution.

2. Experience or exposure utilizing SharePoint, Cornerstone, Pluralsight.

3. Experience building and driving learning programs inclusive of curriculum design.

5. Familiarity with product management theories and its application within large-complex environments.

6. Experience running reports, maintaining documentation and presenting to all levels within an organization.

7. Ability to provide direction and mentor less experienced teammates.

Other Job Requirements / Working Conditions

Sitting Constantly (More than 50% of the time)

Standing Occasionally (Less than 25% of the time)

Walking Occasionally (Less than 25% of the time)

Visual / Audio / Speaking Able to access and interpret client information received from the computer and able to hear and speak with individuals in person and on the phone.

Manual Dexterity / Keyboarding Able to work standard office equipment, including PC keyboard and mouse, copy/fax machines, and printers.

Availability Able to work all hours scheduled, including overtime as directed by manager/supervisor and required by business need.

Travel Minimal and up to 10%

General Description of Available Benefits for Eligible Employees of Truist Financial Corporation: All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position. Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays. For more details on Truist's generous benefit plans, please visit.

Truist is an Equal Opportunity Employer that does not discriminate on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status, or other classification protected by law. Truist is a Drug Free Workplace.