JobsUSAReturns Analyst/Customer Support
Company : Aston Carter
Location : Morristown, NJ
Posted Date : 15 September 2025
Job Details
Customer Service/Returns Analyst
The Customer Service/Returns Analyst is responsible for the validation and processing of short-dated and outdated products. This role involves gathering key information to support, analyze, and credit customers while providing dispute resolution and negotiating settlements. The analyst will collaborate with Credit and Collections and provide management with periodic reporting and analysis of return activity. Additionally, this position requires cross-functional interaction with departments such as customer service, contracts and pricing, rebate administration, credit and collections, accounts receivable, and accounts payable. Direct communication with customers is also a critical aspect of the role.
Responsibilities:
- Process Return Credits: Receive EDI data and determine whether to process or deny credit based on variable criteria. Utilize return data from both the company and third-party systems.
- Monitor and minimize return deductions. Maintain deduction levels and processing objectives as determined by management. Create and maintain reports to track the progress of return deduction resolution and address system issues proactively.
- Create, analyze, and provide reporting to management based on transactional data from various systems. Reach out to customers to provide status updates on returns.
- Act as a liaison between IT and Sales Operations for EDI transactions from IBM to iContracts.
- Participate in special projects as needed.
Essential Skills:
- 1-3 years of SAP experience
- 2+ years of experience with Pivot tables and MS Excel
- 2+ years of returns/credit/customer service experience
- 2+ years of experience handling returns in a pharmaceutical setting
- Ability to quickly learn and adapt to new systems
Additional Skills & Qualifications:
- Outstanding interpersonal skills with tact and diplomacy
- Ability to develop strong relationships with customer account contacts
- Effective communication skills across all levels of management
- Proficiency in keying numbers and letters accurately
- Strong analytical and multi-tasking skills
- Capability to work independently with minimal supervision
- High stress tolerance
Work Environment:
This position offers a hybrid work environment with 3 days in the office (Tuesday, Wednesday, Thursday) and 2 days remote. During the training period, the role may require onsite presence for 3-4 days a week for the first month. The work environment is a high-paced office setting, and the role is part of the Returns team.
Job Type & Location:
This is a Contract position based out of Morristown, New Jersey.
Pay and Benefits:
The pay range for this position is $25.00 - $32.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
- Medical, dental & vision
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)
Application Deadline:
This position is anticipated to close on Sep 13, 2025.
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