Process and Content Program Manager, Customer Experience

Process And Content Program Manager, Customer Experience

We are seeking a highly organized and strategic Program Manager to drive the operational excellence and content strategy across the Strategic Customer Engagement organization, with a core focus on the global Cloud Space program. This role is essential for ensuring that our state-of-the-art physical and digital engagement spaces consistently deliver high-impact, transformative experiences for our strategic customers and partners.

In this role, you will act as the single point of truth for critical operational data and collaborate cross-functionally to ensure the global program accelerates sales and drives consumption with our clientele.

Google Cloud accelerates every organization's ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google's cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

The US base salary range for this full-time position is $130,000-$191,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.

Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Learn more about benefits at Google.

Responsibilities:

• Design, document, and continuously optimize end-to-end operational processes, including establishing Standard Operating Procedures (SOPs) and playbooks for global program execution and scale.
• Drive complex, cross-functional projects across multiple global sites (8+ locations), ensuring the standardization, scale, and quality assurance of technology and executive engagement experiences.
• Own and maintain a centralized content and demo catalog (including bill-of-materials and technical documentation), ensuring alignment, organization, and visibility for global sales and briefing teams.
• Manage core data processes, prepare, and present regular, high-impact operational and engagement metric reports (utilization, customer feedback trends, sales influence) to inform business decisions.

Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law. See also Google's EEO Policy, Know your rights: workplace discrimination is illegal, Belonging at Google, and How we hire.

If you have a need that requires accommodation, please let us know by completing our Accommodations for Applicants form.

Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.

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