Senior Manager, Marketing Transformation

Senior Manager, Marketing Transformation

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Macy’s is more than just a store. We’re a story. One that’s captured the hearts and minds of America for more than 160 years. A story about innovations and traditions…about inspiring stores and irresistible products…about the excitement of the Macy’s 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We’ve been part of memorable moments and milestones for countless customers and colleagues. Those stories are part of what makes this such a special place to work.

Job Overview

We’re seeking a Senior Manager of Marketing Transformation to help drive and manage key initiatives that advance our transformation agenda. This role will support the design, communication, and execution of initiatives that enable more streamlined and effective end-to-end marketing processes. You will partner cross-functionally to track priorities, manage workstreams, and promote new ways of working that improve speed, agility, and collaboration across the marketing function.

This is a strategic yet hands‑on role, ideal for someone who can translate big-picture goals into actionable plans and ensure progress through strong project management, communication, and collaboration. You’ll act as a trusted partner to Marketing leadership, contributing to cultural and operational shifts that unlock efficiency and innovation.

What You Will Do

• Contribute to the development and evolution of the marketing transformation agenda, including initiative tracking and reporting.
• Manage a roadmap of initiatives focused on improving marketing efficiency, agility, and performance.
• Coordinate cross-functional workstreams, ensuring alignment and timely progress toward transformation milestones.
• Support the design and adoption of new operating models, processes, and collaboration practices.
• Develop clear, compelling communications and engagement materials to build awareness and alignment across marketing teams.
• Assist in the application of agile marketing and continuous improvement principles within project workstreams.
• Partner closely with functions such as brand, creative, media, martech, and analytics to ensure initiatives are actionable and measurable.
• Identify risks, roadblocks, and opportunities to accelerate progress, escalating as needed.
• Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities.

Who You Are

• A strategic problem solver who can distill complexity into clear plans and communications.
• Experienced in managing or supporting enterprise or marketing transformation efforts in a matrixed organization.
• A strong communicator and storyteller who can drive alignment across cross-functional stakeholders.
• Familiar with agile marketing, lean principles, or operational excellence approaches (formal training a plus).
• Effective as both a high-level individual contributor and team collaborator.
• Adaptable, resourceful, energized by organizational change and comfortable operating in ambiguous situations.
• 7-10 years of experience in marketing operations, strategy, transformation, or a related discipline.

Preferred Qualifications

• Experience in a large-scale, fast‑paced marketing organization.
• Strong communication and stakeholder management skills.
• Proven ability to influence cross-functional teams without direct authority.
• Background in marketing performance, operations, or consulting desirable.
• Knowledge of marketing technology landscape helpful but not required.

What We Can Offer You

Join a team where work is as rewarding as it is fun! We offer a dynamic, inclusive environment with competitive pay and benefits. Enjoy comprehensive health and wellness coverage and a 401(k) match to invest in your future. Prioritize your well‑being with paid time off and eight paid holidays. Grow your career with continuous learning and leadership development. Plus, build community by joining one of our Colleague Resource Groups and make a difference through our volunteer opportunities.

Some additional benefits we offer include:

• Performance‑based incentives
• Annual merit review
• Employee Assistance Program with mental health counseling and legal/financial advice

Access the full menu of benefits offerings here.

About Us

This is a great time to join Macy’s! Whether you’re helping a customer find the perfect gift, streamlining operations in one of our distribution centers, enhancing our online shopping experience, buying in‑style and on‑trend merchandise to outfit our customers, or designing a balloon for the Thanksgiving Day Parade, we offer unique opportunities to be part of some of the most memorable moments in people’s lives.

Join us and help write the next chapter in our story - apply today!

Macy’s, Inc. reserves the right to amend this job description at any time. Macy’s, Inc. is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.