Icertis Developer- Sr. Associate (00064265981)

Icertis Consultant

The primary role is to ensure that Icertis (CLMS) Contract Life Cycle Management System and business processes supporting Icertis are functioning in accordance with Client Corporate CLMS policies. Involve in performing diagnostic actions to determine workarounds solutions. Initiate Service Management processes, including Problem Management, to resolve the incident. With a focus on operational efficiencies and scalability of the system supports across the CLMS Procurement Operation.

Responsibilities

iCertis Key Responsibilities list what the person will be doing on a day-to-day basis

Project Management Knowledge background in software industry products services applications within depth knowledge of SCM products services applications and specifically in CLM Applications

Experience working with external vendors strong project management skills and demonstrated success in Managing the clients and controlling the deliverables in an implementation and support setting.

Work with other business units including Integrations Operations and Customer Success Care Teams as required to ensure strong customer satisfaction.

Excellent communication presentation skills

Providing Level 2 and Level 3 support and managing escalations as appropriate.

Coordinate with Icertis in case any issues Debugging needs to coordinate with L3

Manage Business User Communication as well as Internal Team Cross functional Team Communications

Ensure 1st level resolution leveraging SoPs.

E2E Management through coordination with various technical teams

Ticket creation for L3 Support.

Managing the transactional activities and monitoring the changes and identifying the issue before others.

1st level automation solutions through SOP and Runbook automation

Keep FAQs up to date around new releases and functionality

Support on basic Icertis functionalities

Technical root cause analysis and document workarounds

Provide technical issue details impact assessments and test case details

Coordinate with Icertis Product team for resolution of any code related issues

Develop workarounds if bugs are identified

Follow Business Change Control process including validation activities.

Additional scope

Efficient in Client Handling and Daily call with Vendor Customer

Good Communication and possess customer handling skills.

Good Knowledge on Integration Management with any ERP system

Should have mentality to work Independently and resolve ticket within SLA

Able to handle Escalation and Critical Issue

Resources should be aware about Change Management Coupa CLMA Contract Lifecycle Management and Contact Publishing Power Author and Template creation

Should be able to work effectively with cross-functional teams.

Technical Skills iCertis

Nice to have Skills CLMS and CLMA

Essential Skills Contract Management and Project Management

Salary and Other Compensation:

The annual salary for this position is between $90,000 - $100,000 depending on experience and other qualifications of the successful candidate.

This position is also eligible for Cognizant's discretionary annual incentive program, based on performance and subject to the terms of Cognizant's applicable plans.

Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:

Medical/Dental/Vision/Life Insurance

Paid holidays plus Paid Time Off

401(k) plan and contributions

Long-term/Short-term Disability

Paid Parental Leave

Employee Stock Purchase Plan

Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

What we offer

• The chance to work with impact. Here, you're empowered to bring your biggest thinking to help our company and clients improve everyday life.
• Ownership over your career. Stay at the top of your game through our award-winning learning and development ecosystem. And when your ambitions change or we offer new opportunities, we help you pivot by providing reskilling, on-the-job learning and guidance to find new roles that might be a better fit.
• The opportunity to thrive on a high caliber team with heart. We celebrate each other's experiences and perspectives and promote a sense of belonging through our affinity groups and diversity and inclusion initiatives.
• A comprehensive total rewards package, including a competitive salary and pension plan with matching contributions.
• Flexible health and financial benefits to support you and your eligible dependents from day one.
• True work-life balance. Be at your best through paid time off, flexible work arrangements, volunteering opportunities, social events, and so much more.

About us Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World's Best Employers 2024) is consistently listed among the most admired companies in the world.

Other employment-related information Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, provincial or local laws.

If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email CareersNA2@cognizant.com with your request and contact information.

Language requirements vary depending on roles, but we ask that all candidates have basic English proficiency for company-wide communications purposes. For roles based in Quebec, professional English proficiency is required, as you'll deliver services to and collaborate with stakeholders outside the province who may not speak French.