JobsUSAClient Service Leader - Transportation
Company : CDM Smith
Location : Raleigh, NC, 27601
Posted Date : 15 September 2025
Job Details
Client Service Leader - Transportation
CDM Smith currently has a new opportunity for a Client Service Leader within our South Transportation Group to help sustain, diversify and grow our transportation practice in North Carolina. In this position, you will work with a dynamic team to continue building our transportation business. You will lead the development of a business strategy to increase sales with our existing clients and developing new clients in North Carolina. This will include all aspects of transportation planning, roadway/bridge design, traffic engineering, and construction inspection services. This position leads the business development activities for select clients in the NC region, oversees overall client service, representing CDM Smith in professional organizations, and support sales efforts across the greater NC area.
The key responsibilities for this role are to:
- Market and mine existing on-call design engineering contracts we currently hold with the Western and Eastern Divisions of NCDOT
- Partner with local project managers to execute on-call task orders expeditiously and to the client's satisfaction
- Support the on-going recovery efforts from the recent impacts from Hurricane Helene through client relationships, teaming opportunities, and on-call contracts
- Increase brand awareness across NCDOT and other NC-based clients (Counties, Metropolitan Planning Organizations)
- Participate in consulting engineering industry events, training programs, and conferences
- Develop strategic growth plans for the North Carolina market and lead local Client Service Team to implement those growth plans
- Cross-market with locally based water-focused CSLs to increase our transportation services footprint in North Carolina
- Support mentoring of local staff in the preparation and delivery of roadway design plans to the specs of NCDOT
- Encourage collaboration and staff work sharing across regional offices together with the locally based Project Management and Commercial Leader and Regional Team Leader for roadway design
- Participate in consulting engineering industry events, training programs, and conferences
Minimum qualifications include a Bachelor's degree and 12 years of related experience. Domestic and/or international travel may be required. The frequency of travel is contingent on specific duties, responsibilities, and the essential functions of the position, which may vary depending on workload and project demands. Equivalent additional directly related experience will be considered in lieu of a degree.
Preferred qualifications include:
- Experience in delivering roadway and/or bridge design projects for NCDOT
- Experience in engineering consulting business development in the North Carolina market
- Demonstrated experience in relationships throughout the consulting engineering industry in North Carolina
- Demonstrated client relationships throughout multiple divisions of NCDOT
CDM Smith is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, pregnancy related conditions, childbirth and related medical conditions, sexual orientation, gender identity or gender expression), national origin, age, marital status, disability, veteran status, citizenship status, genetic information or any other characteristic protected by applicable law.
CDM Smith reserves the right to require background checks including criminal, employment, education, licensure, etc. as well as credit and motor vehicle when applicable for certain positions. In addition, CDM Smith may conduct drug testing for designated positions. Background checks are conducted after an offer of employment has been made in the United States. The timing of when background checks will be conducted on candidates for positions outside the United States will vary based on country statutory law but in no case, will the background check precede an interview.
All vendors must have a signed CDM Smith Placement Agreement from the CDM Smith Recruitment Center Manager to receive payment for your placement. Verbal or written commitments from any other member of the CDM Smith staff will not be considered binding terms. All unsolicited resumes sent to CDM Smith and any resume submitted to any employee outside of CDM Smith Recruiting Center Team (RCT) will be considered property of CDM Smith. CDM Smith will not be held liable to pay a placement fee.
All bonuses at CDM Smith are discretionary and may or may not apply to this position.
Employment Type: Regular
Visa Sponsorship Available: No - We will not support sponsorship, i.e. H-1B or TN Visas for this position
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