ServiceNow HRSD Tech Leader

Company : KPMG US

Location : Rochester, NY, 14614

Posted Date : 15 September 2025

Job Details

Known for being a great place to work and build a career, KPMG provides audit, tax and advisory services for organizations in today's most important industries. Our growth is driven by delivering real results for our clients. It's also enabled by our culture, which encourages individual development, embraces an inclusive environment, rewards innovative excellence and supports our communities. With qualities like those, it's no wonder we're consistently ranked among the best companies to work for by Fortune Magazine, Consulting Magazine, Seramount, Fair360 and others. If you're as passionate about your future as we are, join our team.

KPMG is currently seeking a ServiceNow HRSD Tech Leader to join our Digital Nexus technology organization. This is a hybrid work opportunity.

Responsibilities:

Provide technical leadership, resolve design issues, mentorship, and guidance to the HRSD & HR Onboard development teams across multiple time zones; work closely with testing, quality assurance (QA) teams, and vendors to ensure solutions are thoroughly tested, and supported post-implementation
Translate complex business needs into clear technical designs and work with Service Solution Architect on design approval; lead the development team in building and implementing solutions that meet approved designs and requirement
Design and develop integrations between ServiceNow and third-party systems, looking for ways to leverage artificial intelligence (AI); translate design documentation into actionable technical tasks for the development team
Conduct code reviews to ensure all deliverables meet quality, security, and maintainability standards; provide constructive feedback to developers and guide them toward improved coding practices; maintain consistency of development patterns across all projects and teams
Act as the primary escalation point for complex technical challenges during delivery; ensure all development work adheres to coding standards, naming conventions, and platform best practices
Keep updated with ServiceNow functionalities, recommend new features, and advocate for best practices, recommending out-of-the-box solutions as standard practice; lead teams through platform upgrades and maintain development standards consistency

Qualifications:

Minimum eight years of recent experience in ServiceNow development and architecture, with extensive experience as a ServiceNow developer and/or technical leader with hands-on development, configuration, and advanced capabilities (Workflows, Flow Designer, App Engine, and more)
Bachelor's degree from an accredited college or university is preferred; certifications in ServiceNow System Administration, ServiceNow Certified Application Developer (CAD), HRSD Implementer are preferred
Proficiency in JavaScript, GlideScript, HTML, CSS, and related technologies
Strong knowledge of ServiceNow platform capabilities, modules, and features; Experience with IT Service Management (ITSM), IT Operations Management (ITOM), Human Resources Service Delivery (HRSD)
Strong analytical, problem-solving, communication, and interpersonal skills with a proven track record for technology delivery/execution; knowledge of Scaled Agile framework, product management, strategic solution delivery models and continuous improvement practices
Applicants must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future; KPMG LLP will not sponsor applicants for U.S. work visa status for this opportunity (no sponsorship is available for H-1B, L-1, TN, O-1, E-3, H-1B1, F-1, J-1, OPT, CPT or any other employment-based visa)

KPMG LLP and its affiliates and subsidiaries ("KPMG") complies with all local/state regulations regarding displaying salary ranges. If required, the ranges displayed below or via the URL below are specifically for those potential hires who will work in the location(s) listed. Any offered salary is determined based on relevant factors such as applicant's skills, job responsibilities, prior relevant experience, certain degrees and certifications and market considerations. In addition, KPMG is proud to offer a comprehensive, competitive benefits package, with options designed to help you make the best decisions for yourself, your family, and your lifestyle. Available benefits are based on eligibility. Our Total Rewards package includes a variety of medical and dental plans, vision coverage, disability and life insurance, 401(k) plans, and a robust suite of personal well-being benefits to support your mental health. Depending on job classification, standard work hours, and years of service, KPMG provides Personal Time Off per fiscal year. Additionally, each year KPMG publishes a calendar of holidays to be observed during the year and provides eligible employees two breaks each year where employees will not be required to use Personal Time Off; one is at year end and the other is around the July 4th holiday. Additional details about our benefits can be found towards the bottom of our KPMG US Careers site at Benefits & How We Work. Follow this link to obtain salary ranges by city outside of CA:
KPMG offers a comprehensive compensation and benefits package. KPMG is an equal opportunity employer. KPMG complies with all applicable federal, state and local laws regarding recruitment and hiring. All qualified applicants are considered for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, citizenship status, disability, protected veteran status, or any other category protected by applicable federal, state or local laws. The attached link contains further information regarding KPMG's compliance with federal, state and local recruitment and hiring laws. No phone calls or agencies please.
KPMG recruits on a rolling basis. Candidates are considered as they apply, until the opportunity is filled. Candidates are encouraged to apply expeditiously to any role(s) for which they are qualified that is also of interest to them.
Los Angeles County applicants: Material job duties for this position are listed above. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness, and safeguard business operations and company reputation. Pursuant to the California Fair Chance Act, Los Angeles County Fair Chance Ordinance for Employers, Fair Chance Initiative for Hiring Ordinance, and San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

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