Golf Shop Service Agent

Golf Shop Service Agent

The purpose of the Golf Shop Service Agent is to greet, interact and check-in all customers and visitors entering golf-shop. This multi-faceted position includes a wide range of duties which require superior customer service skills, experience with computers and cash handling.

General Responsibilities:

• Greet all customers in a warm, friendly and welcoming tone.
• Responsible for answering the phone and providing appropriate information to customers.
• Responsible for processing tee time reservations, collecting golf fees and proactively selling golf merchandise.
• Accurately account for all credit card and cash handling transactions.
• Ensure the overall cleanliness and presentation of the Golf Shop is maintained daily.
• Ensure rental equipment is properly checked out and accounted for.
• Assist Course Ambassadors to ensure smooth operation and traffic flow on the course.
• Should have a good understanding of the rules and regulations of the game of golf and proper course etiquette.
• Assist in snack bar area when on occasion or as needed.
• Driving golf carts and parking them in the staging areas.
• Other duties as assigned.

Job Qualifications:

Education: High school diploma or equivalent. Experience in a retail environment. Golf Course experience is preferred but not a pre-requisite.

Experience: Proficiency in Microsoft Word, Outlook and Excel. Must have attention to detail. Knowledge of Point-of-Sale systems is helpful. Previous golf related experience ideal. Previous guest service and cashier experience preferred. Excellent written and oral communication skills required. Positive interpersonal skills required. Must be fluent in verbal and written English. Basic computer and typing skills are required.

Management Activities: None. Discretion / Independent Judgment: This position does represent the company in handling complaints, arbitrating disputes or resolving grievances, as a Golf Shop Service Agent you will be expected to work with guests and visitors to ensure satisfaction. A Golf Shop Service Agent will have to take initiative and get creative in resolving guest challenges and involve a supervisor when previous methods have been unsuccessful.

Physical Requirements: Ability to speak and hear. Close and distance vision. Identify and distinguish colors. Frequent standing with some walking and sitting. Will stand for long periods of time. Frequently lifts/carries up to 5 lbs. Occasionally lifts/carries up to 25 lbs. Continual use of manual dexterity and gross motor skills with frequent use of bi-manual dexterity and fine motor skills. Able to reach hands and arms in any direction and kneel and stoop repeatedly.

Working Conditions: Generally, in an indoor retail setting. Will be using a computer frequently. Varying schedule to include evenings, holidays and extended hours as business dictates.