Senior Manager, Product Management - Developer Experience

Senior Manager, Product Management - Developer Experience

Product Management at Capital One is a booming, vibrant craft that requires reimagining the status quo, finding value creation opportunities, and driving innovative and sustainable customer experiences through technology. We believe our portfolio of businesses and investments in growth and transformation will result in a company with the scale, brand, capabilities, talent, and values to succeed as the digital revolution transforms our society and our industry.

Developer Experience is at the heart of our approach. Developer Experience delivers enterprise capabilities and a common developer experience enabling Capital One to thrive in the cloud. To continue our efforts in this space, we are focusing on improving Developer productivity by enhancing automation of software quality assurance on the DevOps pipeline. The challenge ahead of the team is this: how might we empower our in-house software engineers at Capital One in improving their productivity, reducing operational risks and defects in production, ensuring the quality and well managed bar of each line of committed code.

As a Senior Product Manager on the Developer Experience Product team, you will be envisioning, designing, and delivering best-in-class solutions that improve the quality of life of our software delivery teams while maintaining the highest quality and security standards. This role sits at the heart of transforming the Capital One Developer Experience. You will be responsible for both defining and executing strategy to improve developer productivity, test automation, and our delivery pipeline. You will partner with tech and design partners to deliver tools and strategy on how developers will write, build, and test their code, and leverage test automation on the DevOps pipeline before releasing the code. You will also drive the experience for adoption of development tools, automated testing and provide the quality measure on the developed software.

This role champions developer needs by leveraging Software Development Life Cycle and industry best practices to establish the developer experience vision and strategies. Responsibilities include defining features and collaborating with technical teams to ensure delivered capabilities meet business objectives. The successful candidate thrives in ambiguous environments, enjoys teamwork with technical experts, and seamlessly shifts between strategic vision and immediate priorities. A passion for technology and a deep understanding of developer experiences are crucial, along with the ability to communicate effectively with engineering teams and diverse stakeholders, from technical leads and data analysts to senior leadership.

Successful candidates will also demonstrate:

• Technical knowledge and depth necessary to propose and influence new product and feature ideas, especially in the space of automation and their role in connecting the dots for large enterprise quality and risks.
• Experience translating business strategy and analysis into consumer facing digital products
• Work with key stakeholders within the organization to understand dependencies and prioritize the customers needs
• Prepare strategic roadmaps and communicate it to Leadership and other stakeholders
• Experience delivering products against plan in a fast-paced, multi-disciplined, and often ambiguous environment
• Analytical and quantitative skills; experience using hard data and metrics to back up assumptions and develop business cases
• Strong verbal and written communication skills with demonstrated experience engaging and influencing senior executives
• Strong work ethic as team player and a willingness to roll up one's sleeves to get the job done

Responsibilities:

• Engaging all stakeholders (Engineers, SDLC, Architecture, Risk, and Cyber) directly through a variety of channels to serve as the voice of the customer internally - identifying new capabilities, defining product features, and working closely with development teams to get those features incorporated
• Interaction with Engineers and understand the technical language to articulate the requirements
• Drive the product management practice within the organization, defining expectations and commitments
• Operationalizing product metrics for the products you own and building the business case for new investment
• Influencing senior stakeholders to use our products and sharing with them the outcomes we are enabling to strengthen investment

We want you if you are:

• Human Centered. You'll lead sourcing and synthesis of customer discovery efforts to understand customer needs to drive the long term vision for your product. You'll turn these customer insights into actionable strategies that will define the priorities for your team and rally your stakeholders to your vision.
• Business Focused. You'll own and prioritize the long-term (12-18 months) product roadmap to deliver on business outcomes, working closely with a cross-functional team to ensure that all the right resources are aligned to ensure that and your team will be successful. You'll define KPIs for your product and will be responsible for measuring and tracking those measures, with an eye to adjusting and refining your roadmap as the data dictates.
• Technology Driven. You'll have an end-to-end understanding of your product and how it fits into the larger ecosystem to be able to anticipate impacts from changes in other parts of the business. You'll work closely with tech leadership and architecture to understand the tradeoffs of technical decisions and how they impact the ultimately customer experience your team will deliver always looking to ensure you're using the best tool for the job.
• Integrated Problem Solving. Develop and champion a bold vision that drives meaningful outcomes by embracing the art of the possible. Build frameworks for complex decision making that enable effective debate and accelerate getting to the right answer
• Transformational Leadership. You'll rally your teams and senior stakeholders to your product vision and proactively leverage relationships throughout the ecosystem to align to your vision and influence prioritization across partner teams. You'll be responsible for attracting and retaining top talent to your team and mentoring and developing associates on their product career.

Basic Qualifications:

• At least 5 years of experience working in Product Management
• Currently has, or is in the process of obtaining one of the following with an expectation that the required degree will be obtained on or before the scheduled start date:
• A Bachelor's Degree in a quantitative field (Statistics, Economics, Operations Research, Analytics, Mathematics, Computer Science, Computer Engineering, Software Engineering, Mechanical Engineering, Information Systems or a related quantitative field)
• A Master's Degree in a quantitative field (Statistics, Economics, Operations Research, Analytics, Mathematics, Computer Science, Computer Engineering, Software Engineering, Mechanical Engineering, Information Systems or a related quantitative field) or an MBA with a quantitative concentration

Preferred Qualifications:

• Experience translating business strategy and analysis into consumer facing digital products