Security Officer II

Security Officer

Provides a secure and safe environment that allows patients, visitors, physicians, personnel and volunteers to deliver or receive quality services with minimal threats against their personal well-being and property. Is responsible for patrolling and monitoring facility premises, observing and reporting suspicious and unauthorized activities and unsafe conditions. Is responsible for access control, control of keys and emergency response and notification. Renders assistance and security related services to staff, physicians, patients, and visitors, including monitoring and restraining violent patients. Investigates and documents incidents relative to the facility and provides necessary liaison between staff and local law enforcement agencies.

Site Security: Performs interior/exterior building and ground patrols to prevent fire, theft, misuse and vandalism of property, inspects doors, windows and locks to determine level of security. Secures or unlocks facility doors/entrances at specified times. Inspects all elevators and interior fire escape stairwells reporting any identified discrepancies to the Plant Operations and Maintenance Department personnel. Monitors surveillance equipment, inspects buildings, equipment, garages and access points and prevents losses and damages by reporting irregularities. Observes and assesses behavior while on patrol to deter incidents and ensure activity is not detrimental to the organization. Responds to emergency codes, fire drills and alarms. Provides security education and may conduct fire drills for the Safety Department.

Emergent Situations: Responds to all emergency calls for assistance to control: disorderly conduct or combative patients, potential and/or actual infant or child patient abductions, bomb threats or reports of suspicious packages, evacuation incidents, and/or chemical spills, for crowd control purposes. Removes and/or restrains individual(s) to a secure location and if needed calls local authorities. Documents in detail observations, information, occurrences and witness statements. Assists with local authorities such as the police and fire department when needed.

Incident Reporting: Reports unusual circumstances to the Lead Security Officer/Manager, and documents utilizing appropriate Security Incident Report (IR). Completes accurate, clear and legible Security Incident Reports, documenting all steps and results. Prepares daily incident, traffic, parking citations, work orders and inspection reports as they pertain to the scope and purposes of safety and security.

Customer Services: Provides assistance and information to patients, visitors, physicians, volunteers, students and staff in order to maintain their safety, security and good public relations. Acts as first point of contact regarding security assistance for staff and visitors. Assists staff and visitors with lost and found items. Answers general questions related to the property or security policies and procedures. Identifies individuals with special needs and provides appropriate assistance.

Security Officers Assigned to Acute Facilities: Provides a security presence within the ED for individuals, hospital personnel, County mental health personnel and the general public. Accepts individuals who are on a 5150 hold from law enforcement officers and works with law enforcement to ensure that the individual is settled into the facility and appears to be relatively stable prior to releasing the law enforcement officer to other duties. Assist to ensure the continued safety of patients, staff and visitors. The Security Services staff shall primarily use verbal intervention skills to achieve this goal, but may use physical restraint, if necessary.

Education: HS Diploma or General Education Diploma (GED)

Certification & Licensure: PSO - Proprietary Private Security Officer within 30 days of start date

Typical Experience: 1 year recent relevant experience

Skills and Knowledge: General knowledge of the usual duty requirements of a security officer with an emphasis on the physical and emotional maturity required for the high degree of judgment and diplomacy necessary to work efficiently in a healthcare environment. Requires critical thinking skills, decisive judgment and the ability to work with minimal supervision. Ability to write incident reports and read business correspondence and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers and the general public. Ability to add, subtracts, multiply and divide in all units of measure, using whole numbers, common fractions and decimals. Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Physical Activities and Requirements: See required physical demands, mental components, visual activities & working conditions at the following link: Job Requirements