SECURITY OFFICER, HEALTHCARE

Security Officer, Healthcare

Perform a variety of security and safety-related functions while safeguarding students, employees, visitors, patients, and property. Create and maintain a non-escalating environment for all patients, visitors, and staff.

Serve as a professional representative of Duke Health, always striving to create professional first impressions by:

• Showing respect through verbal etiquette (in person, telephone, and other communication).
• Demonstrating a sense of urgency when helping customers solve problems.
• Communicating concern (through facial expression, tone of voice, word content, and body language) to patients, visitors, and staff.
• Communicating effectively and respectfully via two-way radio, computer, email, telephone, and verbal communications within the department, with other departments and agencies, as well as with hospital staff, visitors, and patients.
• Maintaining a professional appearance, consistent with policy.

Patrol and monitor premiseson foot and using motorized conveyanceto prevent incidents and detect signs of criminal or suspicious activity. Respond promptly to, investigate, and properly document calls for service in accordance with applicable policies and procedures, including but not limited to:

• Alarms
• Directing vehicle and pedestrian traffic
• Assisting with patients
• Emergency medical assistance
• Motorist assistance
• Parking violations
• Protective escorts
• Suspicious circumstances
• Unlocking/locking doors

De-escalate difficult situations by remaining calm, being empathetic, and maintaining impulse control.

Respond to patient intervention calls, interacting with patients in the safest, most therapeutic manner. If needed, physically restrain volatile and combative patients when de-escalation techniques fail, consistent with training and safety protocols.

Maintain a weapons-free environment:

• Control patient and visitor entry into the hospital facility.
• Effectively, professionally, and politely confirm appropriate access into hospital areas by seeking proper authorization or identification.
• Operate detection and electronic monitoring devices to prevent weapons or other contraband from entering the hospital.
• Conduct searches of patient and visitor property to detect contraband.
• Patrol, monitor, observe, and scan all people during daily rounding for the possible presence of weapons and take appropriate action per department policy.

Certifications and special assignments:

• All assignments require CPI certification, Vistelar, and CPR. Certification and eligibility must be maintained.
• Some assignments may require PPSB (Private Protective Services Board) certification.
• Understand and apply CMS guidelines when restraining patients.
• Understand and apply NC laws on self-defense and, for some roles, the use of a TASER.

Ensure compliance with University policies, including smoking regulations, and perform appropriate enforcement action. Perform simple vehicle maintenance procedures such as checking fluids and reporting mechanical or other problems to supervisors. Observe and report hazardous or unusual conditions. Demonstrate strong knowledge of the physical layout of all appropriate facilities and grounds.

Anticipated Pay Range: Duke University provides an annual base salary range for this position as USD $21.42 to USD $28.94. Duke University considers factors such as (but not limited to) the scope and responsibilities of the position; candidate's work experience, education/training, and key skills; internal peer equity; as well as market and organizational considerations when extending an offer.

Your total compensation goes beyond the dollars on your paycheck. Duke provides comprehensive and competitive medical and dental care programs, generous retirement benefits, and a wide array of family-friendly and cultural programs to eligible team members.

Minimum Qualifications:

Education: Must have a high school diploma or GED. Must possess and maintain a valid North Carolina driver's license. Pass or achieve an acceptable score on all pre-employment screening. Pass an extensive background investigation. Continued employment is contingent upon successful attainment and ability to perform duties associated with job-related certifications (CPR, IAHSS, first aid, etc.) within the timeframe established by the department.

Experience: One year of experience, preferably in a security-related field.