Retail Training & Development Specialist

Renewal by Andersen is the custom division of Andersen Windows. Founded in 1903, Andersen Windows has been the world's largest and most recognized brand for exclusive window and door systems. Renewal by Andersen was founded with the objective of creating a different and better window and door replacement experience for homeowners.

Renewal by Andersen is looking to add to our growing Events and Retail Marketing Team! The retail and events staff serve as the lead generators for our company. They work out of various retail locations, events, trade shows, and outdoor events.

As the Onboarding and Training Coordinator you will be responsible for designing and executing effective onboarding processes, delivering engaging training sessions, and supporting the continuous development of employees. This role ensures new hires are seamlessly integrated into the company and equipped for success while fostering a culture of learning and growth across the organization. We are looking for someone who is comfortable providing feedback and coaching to a team in a fast-paced environment and doesn't mind working on the front lines with their team. The role requires strong leadership skills, excellent communication, and the ability to foster a positive and efficient work environment.

Key Responsibilities:

New Hire Onboarding

• Coordinate and manage all aspects of the new hire onboarding process, including preparation of materials, scheduling orientation sessions, and ensuring timely completion of onboarding tasks.

• Facilitate orientation programs to introduce new employees to company culture, policies, and procedures.

• Serve as the primary point of contact for new hires during their onboarding period.

Training and Development

• Develop, organize, and deliver training programs that address skill gaps, enhance productivity, and support employee growth.

• Evaluate training effectiveness through feedback surveys and adjust content or methods as needed.

• Collaborate with departmental leaders to identify training needs and align programs with organizational goals.

Employee Development Support

• Support ongoing professional development initiatives, including workshops, e-learning, and certification programs.

• Track and maintain training records to ensure compliance with company and regulatory requirements.

• Recommend and implement innovative learning tools and methodologies.

Performance Metrics

• Monitor key metrics such as onboarding timelines, new hire retention rates, and training satisfaction scores.

• Provide regular reports and insights to management on the effectiveness of onboarding and training efforts.

Qualifications And Requirements:

• High school diploma or equivalent required

• 2+ years of experience in onboarding, training coordination, or employee development.

• Experience in field marketing, sales enablement, or home improvement/home services industries.

• Comfortable with conducting in person or virtual training

• Proficiency in virtual training tools (Zoom, Teams, etc.) and content creation platforms (Canva, PowerPoint, or Photoshop)

• Proficiency with Microsoft Office Suite and familiarity with CRM's

Relevant Skills:

• Public speaking and group facilitation

• High attention to detail and follow-through

• Adaptability in a fast-paced, changing environment

• Strong organizational discipline (keeps multiple onboarding classes on track)

• Confidentiality and professionalism with sensitive employee information

• Passion for employee growth, engagement, and development

Compensation and Benefits:

• Competitive compensation of $21-26/hour PLUS monthly bonuses and commission

• Full insurance package, including medical, dental, vision, and life

• 401(K) with company match

• Student tuition reimbursement program

• Employee perks program

• PTO, paid holidays, and floating holidays!

Schedule/Expectations:

• Comfortable working a Wednesday-Sunday schedule

• Primary point of contact for new hires leading up to training needs

• Conduct scheduled training classes

• Comfortable with traveling throughout the market

• Required to work a minimum of 10 shifts per month as a Brand Ambassador

• Conduct in field evaluations for new hires

DISCLAIMER: The above information on this description has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties and qualifications required of employees assigned to this job.

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