Overnight Security Officer (Full-Time) - Arizona Biltmore

Security Officer

As a Security Officer, you will be responsible for ensuring the safety and tranquil stay of hotel guests and employees, to assist as needed, to enforce the policies and procedures of the hotel and to record in writing any assigned task. Specifically, this includes, but not limited to, the following duties:

• Patrol the resort grounds to ensure the quality and safety of hotel guests and associates.
• Investigate and report all guest and associate complaints, losses, crimes and accidents & incidents in a timely and accurate manner.
• When assigned to dispatch, log in and out keys and radios to associates, maintain an accurate log of department activity, and monitor foot traffic including visitor and package pass procedures.
• Conduct routine lock ups and unlocks of the hotel facilities.
• Assist in the dispatch role as assigned.
• Conduct daily and monthly written safety inspections.
• Monitor traffic control as needed.
• Respond to emergencies in an informed and professional manner.
• Demonstrate commitment to making a conscientious effort to eliminate or reduce the risk of injury to our guests and associates, damage to our property or the property of others. Know the correct action to take in the event of an emergency and demonstrate this knowledge by acting appropriately in the event of an emergency.

This is a full-time position and you must have availability to work weekdays, weekends, and holidays. The shift for this role is 3rd / overnight shift from 10:30pm-7am.

Qualifications:

• Prior customer service experience, required
• Hotel experience, preferred
• Prior experience in security, preferred
• CPR / First Aid Certified
• Excellent customer service and communication skills
• Team player
• Ability to complete incident reports
• Proficient in Microsoft Office (Word, Excel, and Outlook)