Community Outreach and Engagement Manager (all genders)

Community Outreach and Engagement Manager (All Genders)

Location: Germany (remote), reporting to a US-based team

Languages: English mandatory

Are you ready to shape the future of medicine? The race is on to speed up drug discovery and development to find answers for patients and their families. Your skills could be critical in helping our teams accelerate progress. Join our Diversity & Inclusion in Clinical Trials Team as Community Outreach and Engagement Manager (all genders) and you will advance health equity, support diverse and socially underserved populations with internal and external partners.

The role is responsible for developing and maintaining reliable local community relationships across designated therapeutic areas. They are focused on implementing on-site, community-oriented projects, engaging in patient education activities, reducing patient access barriers, and identifying best practices that can be leveraged across the industry to help achieve health equity. They will collect and report data and successfully engage in recruitment and retention activities in partnership with Sanofi-sponsored clinical trial sites.

Principal Duties and Responsibilities:

Region-specific community awareness, outreach, and engagement strategy: Responsible for designing the country level engagement strategy, i.e. "what is effective community engagement" in local communities, especially in a country where DICT is a less mature concept, and in the context of the regional healthcare system. Proactively plan region-specific community engagement strategy with DICT, Clinical Study Unit and vendors, based on emerging indications and studies. Responsible for understanding the local ecosystem and developing tailored solutions to address the communities most pressing needs. Goals include:

• Co-develop community engagement activities and events
• Monitor country-specific metrics for success and culturally appropriate tactics
• Local digital/media strategy
• Identification and engagement of trusted messengers/local ambassadors and potential investigators
• Direct community feedback, focus groups and surveys.

Community engagement implementation, event planning and hosting: Strategically plan, and host virtual and in-person events to foster relationships among local community members and contribute to positive wellness outcomes. Planning includes venue search, prep, and outreach to confirm attendance.

Build and maintain robust relationships with new and existing sites and investigators: Develop meaningful connections with relevant site stakeholders to support productive interactions between patients, sites, Sanofi and the community. Goals include:

• Early site engagement and identification before a clinical trial completion of a site profile assessment
• Site assessment and investigator advocacy in alignment with the plan to identify new sites.
• Involvement in processes that influence clinical trial operational performance.
• Boost digital and DICT implementation.
• Collate, prioritize, and recommend solutions.

Key Markets and Target Populations: Responsible for determining the appropriate communities to engage for outreach and frequency, including identification of site diversity champions, local KOLs or trusted messengers.

Vendor and Patient Advocacy Group coordination: Responsible for identifying local vendors that can support engagement efforts, such as mobile health units, pharmacies, advertising (marketing) agencies, and tools/materials. Collaborate with Sanofi Community Alliance Network (SCAN) vendors, patient advocacy groups, and other strategic partners to launch local events and activities.

Internal Engagement: Responsible for designing how the role will coordinate with internal Sanofi stakeholders (MSLs, LSMs) based on the structure and ways of working specific to the region.

Support the implementation of R&R at the local level: Work closely with Sanofi stakeholders to support sites in the identification of potential study participants through boots-on-the-ground and in-office recruitment.

Site issue escalation: Support monitoring teams in issue communication and resolution with sites to improve local quality and identify site resource/infrastructure gaps.

Best practices and lessons learned: Act as the local liaison and subject matter expert for clinical trial optimization based on community feedback. Collaborate proactively with all stakeholders and ensure insights/best practices gained are document, communicated and lessons learned are shared to reduce repeated operational complexities.

The role reports to the Global Operations and Community Partnerships Lead (clinical Trials). The team and line manager are based in the USA.

Knowledge and Skills Requirement

• Basic Clinical Development Process skills
• Advanced Problem-Solving skills
• Advanced Project Management skills
• Intermediate Change Management skills
• Advanced Emotional Intelligence/ATL (Play2Win)
• Advanced Interpersonal & Relationship Management skills
• Intermediate Risk Management skills
• Basic Medical/Scientific Background TA/Disease Knowledge skills
• Basic Data Analytics (& Digital) skills
• Intermediate Business Acumen (Business Sense)
• Intermediate Develop People & Lead Teams

Formal Education and/or Experience Required:

Bachelor's or Master's Degree required, plus relevant combination of training and experience. Strong experience in community outreach and public relations, preferably in a healthcare setting. Must be proactive, organized and compassionate. Excellent interpersonal, oral, and written communication skills required. Ability to work independently and/or in a team setting.

Language: English full professional proficiency or native level required. Any additional languages is a plus.

Why choose us?

• Bring the miracles of science to life alongside a supportive, future-focused team.
• Discover endless opportunities to grow your talent and drive your career, whether it's through a promotion or lateral move, at home or internationally.
• Benefit from a well-thought-out benefits package that rewards your contribution and commitment.
• We take care of you and your family with a wide range of health and social such as high-quality healthcare, numerous prevention programs and coverage for long-term illness. Our 14-week paid family leave for both parents is outstanding as well as a wide range of childcare benefits.
• Start your career at an attractive location in the center / in the capital of Germany and experience our modern working environment and benefit from hybrid, flexible working time models.

Pursue Progress. Discover Extraordinary.

Progress doesn't happen without people people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. You can be one of those people. Chasing change, embracing new ideas and exploring all the opportunities we have to offer. Let's pursue progress. And let's discover extraordinary together.

At Sanofi, we provide equal opportunities to all regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or gender identity.