Business Systems Analyst SaaS Applications

Business Systems Analyst SaaS Applications

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• Location:Offsite, RTP, North Carolina, US

• Alternate LocationAny Eastern location

• Area of InterestInformation Technology

• Compensation Range92000 USD - USD

• Job TypeProfessional

• Technology InterestCloud & AI (DCN & Compute)

• Job Id

The application window is expected to close on: October 15 th , 2025

Job posting may be removed earlier if the position is filled or if a sufficient number of applications are received.

Meet the Team

Are you ready to be part of a diverse and dynamic team that's shaping the future of SaaS? We're a fun, collaborative group of experts, leading the way in SaaS Onboarding, Operational Excellence, Security & Governance, and cutting-edge AI innovations . Our team thrives on solving complex challenges, building innovative solutions, and driving meaningful impact across the organization.

Your Impact

• Manage and operate applications used by Cisco employees.

• Consolidate and migrate multiple instances of an application into a single version through analysis, impact assessment, and communication.

• Follow processes and procedures to onboard new applications and review tenant settings.

• Approve new license requests and downgrade unused licenses.

• Implement and document processes related to enterprise licensing, including upgrades and downgrades.

• Ensure adequate support resources are available for Cisco employees.

• Create and manage the support SharePoint site for the application.

• Examine current business procedures and recommend improvements.

• Document updates to operational and support processes.

• Design, test, and implement automations (API, workflow, Power Platform/Automate).

• Implement governance and security best practices.

• Utilize project management skills for planning and managing project lifecycles.

• Proficiently create PowerPoint presentations and present to all organizational levels with clear, value-added messages.

• Serve as a liaison, engaging and connecting with dependent teams.

• Manage vendor relationships.

• Engage stakeholders effectively.

• Follow Agile methodologies.

• Communicate effectively in resolution management, negotiation, and handling difficult conversations.

• Assist with contract renewals.

Minimum Qualifications

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• Bachelor's degree in business administration, Information Technology, Computer Science, or a related field.

• 3 plus years of experience in application management, business analysis, or a related role.

• Proficiency in application management consolidation and migration, including experience with enterprise licensing.

• Strong analytical and problem-solving skills, with the ability to conduct impact assessments and recommend process improvements.

Preferred Qualifications:

• Over 5 years of experience in application management, business analysis, or a related field, preferably within a large organization.

• Familiarity with WalkMe Admin Center functionalities

• Completion of WalkMe Admin certifications, including:

• WalkMe Fundamentals

• Technical Configuration & Ground School (recommended)

• Strong understanding of Cisco data security, privacy, and compliance framework

• Excellent attention to detail; high integrity in handling sensitive access and audit logs

• Experience working within a large enterprise IT or security function preferred

• Experience with automation tools such as APIs and Microsoft Power Platform/Automate.

• Demonstrated ability to create and deliver impactful PowerPoint presentations to various organizational levels.

# Why Cisco?

At Cisco, we're revolutionizing how data and infrastructure connect and protect organizations in the AI era - and beyond. We've been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint. Simply put - we power the future.

Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you'll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.

We are Cisco, and our power starts with you.

Message to applicants applying to work in the U.S. and/or Canada:

When available, the salary range posted for this position reflects the projected hiring range for new hire, full-time salaries in U.S. and/or Canada locations, not including equity or benefits. For non-sales roles the hiring ranges reflect base salary only; employees are also eligible to receive annual bonuses. Hiring ranges for sales positions include base and incentive compensation target. Individual pay is determined by the candidate's hiring location and additional factors, including but not limited to skillset, experience, and relevant education, certifications, or training. Applicants may not be eligible for the full salary range based on their U.S. or Canada hiring location. The recruiter can share more details about compensation for the role in your location during the hiring process.

U.S. employees haveaccess ( to quality medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, short and long-term disability coverage, basic life insurance and numerous wellbeing offerings.

Employees receive up to twelve paid holidays per calendar year, which includes one floating holiday (for non-exempt employees), plus a day off for their birthday. Non-Exempt new hires accrue up to 16 days of vacation time off each year, at a rate of 4.92 hours per pay period. Exempt new hires participate in Cisco's flexible Vacation Time Off policy, which does not place a defined limit on how much vacation time eligible employees may use, but is subject to availability and some business limitations. All new hires are eligible for Sick Time Off subject to Cisco's Sick Time Off Policy and will have eighty (80) hours of sick time off provided on their hire date and on January 1st of each year thereafter. Up to 80 hours of unused sick time will be carried forward from one calendar year to the next such that the maximum number of sick time hours an employee may have available is 160 hours. Employees in Illinois have a unique time off program designed specifically with local requirements in mind. All employees also have access to paid time away to deal with critical or emergency issues. We offer additional paid time to volunteer and give back to the community.

Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components. For quota-based incentive pay, Cisco typically pays as follows:

.75% of incentive target for each 1% of revenue attainment up to 50% of quota;

1.5% of incentive target for each 1% of attainment between 50% and 75%;

1% of incentive target for each 1% of attainment between 75% and 100%; and once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.

For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.

Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis.

Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.