Business Systems Analyst

Business Systems Analyst

The Business Systems Analyst will work independently or with a team of developer(s)/technology professionals to solve complex business problems. You will also analyze change requests/defects and help validate the applications within the work streams, as well as support the collaboration with boundary systems.

Work model: At Cognizant, we strive to provide flexibility wherever possible, and we are here to support a healthy work-life balance though our various wellbeing programs. Based on this role's business requirements, this is an onsite position requiring 5 days a week in a client or Cognizant office in Charlotte, NC.

The working arrangements for this role are accurate as of the date of posting. This may change based on the project you're engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.

Key Responsibilities

Understands business strategy and objectives by studying the business function, gathering information, and evaluating output requirements and formats. Elicits and documents functional requirements and test strategies for technical solutions to meet business needs.

Possesses advanced level understanding of BA, QA/QC professional standards, business processes, workflows, methodologies and leading practices.

Directs and monitors BA and QA/QC activities to ensure the traceability and optimum coverage of business requirements by defined test plans, test cases and test scripts.

Collaborates with application developers, designers, and architects to ensure a shared understanding of the business model and the detailed function requirements.

Establishes the estimation of requirements documentation and testing efforts for various projects and initiatives.

Manages the progress of projects by tracking activity, resolving issues, and recommending actions; Provides senior management and project management with regular updates on deliverable timeline and project status.

Responsible for conducting Design Thinking sessions to gain insights into end user and customer needs. Manages the Product Backlog for a product, working with the Technical Delivery Manager to prioritize requirements, define and manage scope and sprints for a project.

Works with Technical Delivery Manager and end users to plan and execute User Acceptance testing.

Qualifications

6+ years of business analysis experience with strong knowledge of Salesforce primarily in Sales, Service Cloud & FSL

Salesforce certification (Admin, Platform Dev, Sales Cloud, Service Cloud) is a plus

Understanding of Media & Entertainment Industry is a plus

Knowledge of Agile Methodology

Experience with Salesforce workflows, process builder, approval workflows

Experience with Salesforce Standard and Custom objects, fields, field validation rules

Experience writing and executing SOQL queries, test scripts and test cases

Good understanding of integrations methodologies and postman/ Soap UI setups

Proficient understanding of testing methodologies and how they're applied

Strong communication, technical and virtual collaboration skills

Experience in dealing with multiple projects and cross-functional teams and ability to coordinate across teams in a large matrix organization environment

Strong relationship building and consulting skills. Fosters a climate conducive to establishing positive working relationships with clients and cross functional team members

Education and Experience:

Technology Related degree or equivalent work experience

Benefits:

Applications will be accepted until 9/30/2025.

Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:

• Medical/Dental/Vision/Life Insurance
• Paid holidays plus Paid Time Off
• 401(k) plan and contributions
• Long-term/Short-term Disability
• Paid Parental Leave
• Employee Stock Purchase Plan

Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

What we offer:

• The chance to work with impact. Here, you're empowered to bring your biggest thinking to help our company and clients improve everyday life.
• Ownership over your career. Stay at the top of your game through our award-winning learning and development ecosystem. And when your ambitions change or we offer new opportunities, we help you pivot by providing reskilling, on-the-job learning and guidance to find new roles that might be a better fit.
• The opportunity to thrive on a high caliber team with heart. We celebrate each other's experiences and perspectives and promote a sense of belonging through our affinity groups and diversity and inclusion initiatives.
• A comprehensive total rewards package, including a competitive salary and pension plan with matching contributions.
• Flexible health and financial benefits to support you and your eligible dependents from day one.
• True work-life balance. Be at your best through paid time off, flexible work arrangements, volunteering opportunities, social events, and so much more.

About us Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World's Best Employers 2024) is consistently listed among the most admired companies in the world.

Other employment-related information Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, provincial or local laws.

If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email CareersNA2@cognizant.com with your request and contact information.

Language requirements vary depending on roles, but we ask that all candidates have basic English proficiency for company-wide communications purposes. For roles based in Quebec, professional English proficiency is required, as you'll deliver services to and collaborate with stakeholders outside the province who may not speak French.