Vendor Management Manager

Hybrid Position at Amherst Center or Bridgeport Center

Location: Williamsville, New York

Schedule: Monday-Friday 8AM-5PM (flexible)

Experience managing vendor relationships for a call center strongly preferred

Overview:

Manages and participates in the completion of vendor risk assessments and due diligence and ongoing monitoring requirements are fulfilled for an assigned area of the Bank, including the completion of onsite reviews to ensure physical security complies with Bank standards.

Primary Responsibilities:

• Manage and participate in the onboarding, monitoring, and termination of vendor relationships for an assigned area of the Bank.
• Ensure assigned staff identifies, monitors, escalates, and remediates areas of vendor non-compliance or inaccuracy, along with proper documentation and communication of these findings with the business, senior management, and impacted vendors.
• Manage and participate in the conduct of onsite reviews of vendors to review physical security of vendor relationships and the mitigation of any risk associated with the product or service offered.
• Manage the completion of third-party call monitoring to ensure adherence to rules and regulations governing vendor categories and the communication of results to business partners and vendors.
• Advise business unit partners on vendor management requirements and communicate potential risks identified while managing vendors.
• Manage and participate in the recommending of modifications to the Vendor Management Program based on industry and regulatory expectations.
• Manage the development and maintenance of procedures and supporting documentation to provide a reference source for ensuring consistency of departmental activities.
• Work with senior business and/or support function management to support vendor risk activities within an assigned area of the Bank.
• Remain current with vendor management regulatory requirements and changes as well as industry best practices that would potentially influence the Bank's vendor management program.
• Understand and adhere to the Company's risk and regulatory standards, policies, and controls in accordance with the Company's Risk Appetite. Identify risk-related issues needing escalation to management.
• Exercise usual authority of a manager concerning staffing, performance appraisals, promotions, salary recommendations, performance management, and terminations.
• Adhere to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies.
• Promote an environment that supports belonging and reflects the M&T Bank brand.
• Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
• Complete other related duties as assigned.

Scope of Responsibilities:

Vendor management is rapidly growing in importance as the Bank continues to outsource products and services. This position manages and participates in partnering with business line management to ensure vendor service risk assessments are completed, and that due diligence and ongoing monitoring requirements are fulfilled. In addition, this position manages and participates in on-site audits to ensure the Company's standards are being upheld.

Supervisory/Managerial Responsibilities:

Education and Experience Required:

Associate's degree plus a minimum of 7 years' work experience, or in lieu of a degree, a combined minimum of 9 years' higher education and/or work experience, including a minimum of 7 years' work experience

Minimum of 2 years' work leadership and/or supervisory experience

Excellent written and verbal communication skills

Proficiency with personal computers as well as pertinent spreadsheet and word processing software

Attention to detail

Proven leadership and/or managerial skills

Availability and ability to travel to different vendor locations to complete onsite reviews

Education and Experience Preferred:

Bachelor's Degree

Experience in vendor management, banking, risk management, or related field

Ability to maintain solid working relationships with internal and external business partners

Physical Requirements:

M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $85,104.04 - $141,840.07 Annual (USD). The successful candidate's particular combination of knowledge, skills, and experience will inform their specific compensation.

Location: Williamsville, New York, United States of America