User Experience Design Operations Specialist VI

User Experience Design Operations Specialist Vi

In addition to the responsibilities listed above, this position is also responsible for managing and directing the creation of communication materials such as newsletters, emails, and presentations, overseeing the development and analysis of surveys; and leading the development and management of team activities and events to build team morale.

Essential Responsibilities:

• Promotes learning in others by communicating information and providing advice to drive projects forward; builds collaborative, cross-functional relationships. Solicits and acts on performance feedback; provides actionable feedback to others, including upward feedback to leadership; influences, mentors, and coaches team members. Practices self-leadership; creates, evaluates, and responds to the strengths and weaknesses of self and unit or team members. Leads the adaptation to competing demands and new responsibilities; adapts to and learns from change, challenges, and feedback. Fosters open dialogue amongst team members.
• Drives the execution of multiple work streams by identifying member and operational needs; translates business strategy into actionable business requirements; develops and updates new procedures and policies. Gains cross-functional support for objectives and priorities; determines and carries out processes and methodologies; solves highly complex issues; escalates and resolves issues as appropriate; sets standards and measures progress. Develops work plans to meet business priorities and deadlines; coordinates, obtains and distributes resources. Removes obstacles that impact performance; guides performance and develops contingency plans accordingly; influences the completion of project tasks by others.
• Maintains and improves UX operations by: overseeing the development and socialization and monitoring the implementation of improvements for UX workflows, processes, standards, and governance to enable efficiencies and increase effectiveness among cross-functional teams; developing new types of usage, managing and responding to urgent asks and completing more complex reporting; evaluating existing flows of communication between UX teams, leadership, cross-functional partners, and external stakeholders and developing solutions for pain points to increase the effectiveness of collaboration and communication in a transparent manner; and leading the identification of improvement methods and strategies for UX team workflows, processes, protocols, routines, and structures within an agile framework.
• Leads multiple large-scale projects that enable UX teams to focus on their crafts by: overseeing the management of calendars for the department (e.g., dates of review, research timelines for studies/projects, key meetings) to communicate upcoming events and coordinate the rhythm of the team; developing project plans considering estimated duration, resource requirements, budget, complexity, risk, visibility, and related matters and communicating the milestones, timelines, and key performance indicators of overall project goals with cross-functional teams; establishing and refining goals and objectives for monthly work plans, budgets, and daily UX activities for complex projects in collaboration with other cross-functional teams to ensure projects are on track, share updates, and address issues; overseeing advancement of project goals and objectives by leading and distributing notes from progress meetings to advise on action items, assign accountabilities, and make informed decisions for large-scale projects; anticipating, developing risk mitigation strategies, and resolving highly complex issues, challenges, and risks before they become problems for the UX and cross-functional teams, determining root cause analysis to prevent reoccurrence; defining and developing strategic initiatives and roadmaps that improve team efficiency and define goal states for future operations; and strategically evaluating and managing resources and staff availability for multiple teams including project estimation to anticipate and remove highly complex project conflicts and effectively plan short- and long-term work.
• Manages work with stakeholders and vendors by: maintaining budgets and invoices for large-scale vendor contracts and licensing agreements, collaborating with managers to make budgetary decisions; managing multiple vendor engagements and licensing agreements within organizational guidelines, ensuring deliverables are met and recommending ways to improve vendor management processes; leading team to create large-scale and/or critical proposals, evaluating vendors, managing the funding and vendor selection process, and developing vendor contracts; building partnerships with vendors/account managers and leading regularly scheduled meetings to collaboratively drive progress, address challenges, and ensure deliverables are met; leading partnerships with leadership and business process consultants to provide guidance on completing highly complex forms, requests, and presentations needed for vendor partnerships; and creating executive overviews for highly complex vendor engagements that clearly outline and break down scope, deliverables, high-level timelines, and governance structure in a way that can be easily understood by others.
• Supports UX activities and tasks by: identifying, evaluating, and managing established and developing tools and assets (e.g., content and component libraries, databases, design tooling, accessibility standards, reports, calendars, templates) for UX operations by leveraging advanced knowledge and developing best practices; serving as an expert resource across UX Design teams on asset management, the asset lifecycle management process, and how to identify and best organize assets; identifying and implementing innovative tools as well as providing direction on what tools are needed to support assets, ensuring others understand the processes for how to best utilize assets; analyzing and managing the resolution of highly complex issues through workflow (e.g., Jira, Wrike) and ensuring state-of-the-art solutions are understood by requestors and meet expectations; and identifying and effectively partnering with designers, researchers, content strategists, and cross-functional leaders to evaluate and implement new tools to resolve UX operational needs.

Minimum Qualifications:

• Minimum five (5) years of experience in a leadership role with or without direct reports.
• Bachelors degree in Business Administration, Communications, Marketing, or related field AND Minimum nine (9) years of experience in business operations, business analytics, project management, or a directly related field OR Minimum twelve (12) years of experience in in business operations, business analytics, project management, or a directly related field.

Additional Requirements:

• Knowledge, Skills, and Abilities (KSAs): Negotiation; Business Documentation; Business Planning; Business Process Improvement; Operations Management; Internal Communications; Leadership Communications; Business Relationship Management; Managing Diverse Relationships; Client and Domain Knowledge; Cost Estimation; Project Management; Project Management Tools; Risk Assessment; Work Process Design; Quality Assurance Process; Service Focus; User Experience (UX) Accessibility; Governance; Talent Management; User Experience Research

Preferred Qualifications:

• Two (2) years of experience managing operational or project budgets.
• Three (3) years of experience in health care or another heavily regulated industry (e.g., Banking).