Home Care Operations Specialist

Office Work with a Purpose! We are a licensed, professional caregiver agency in downtown Santa Barbara. Our primary objective is to take care of our clients and the families that we work with. We are proud to put our clients AND employees at the heart of everything we do. As our Home Care Operations Specialist, we will depend on you to coordinate general office activities, assist with billing and payroll, maintain physical and electronic files, and support other departments as needed. 

Enjoy Our Job Benefits:

• Short team & Long-term Disability
• Paid Time Off
• Life Insurance  
• Bonus structure
• Varied Discount Programs

What Will You Do?

Customer Service

• Ensure all communication is sent in a timely manner according to policy
• Answer and screen incoming phone calls in a pleasant, courteous manner
• Input client leads into home care software, and create and send client welcome packets and prospect information

Billing – Accounts Receivable & Payable

• Ensure invoices are completed accurately, timely, and according to company policy.
• Maintain all necessary records related to Long Term Care (LTC) and Medicaid/Governmental programs.
• Monitor employee pay rates and hours to ensure accuracy. Comply with garnishments as required.
• Recording incoming checks and monitor the outstanding receivables on a continual basis to make sure accounts receivable is not behind. Follow up on receivables per company policy.

Payroll & Recruitment

• Collect and organize time records and verify/reconcile against scheduling calendar in home care software; track late, missing, and incorrect timesheets.
• Complete caregiver and internal payroll according to schedule.
• Assist with billing and payroll functions to meet company deadlines.
• Review time records for any significant change in client status and indicate in the caregiver notes section and properly document the information
• Complete caregiver reference checks and criminal background checks
• Create new hire packets and employee handbooks
• Verify complete caregiver information in the file after hiring
• Input caregiver information into home care software

Clerical:

• Prepare client and caregiver files including Care Plan Binders, Client Welcome Packets, Employment Paperwork, and other documentation
• Perform general office functions such as sorting mail, data input, and file maintenance, ensuring all information is properly filed, organized, and easily accessible
• Complete other duties and responsibilities as assigned.

We Would Like Our Home Care Specialist to Have:

• Excellent verbal and communication skills,
• The ability to communicate pleasantly and effectively with all demographics
• Adaptability in different situations
• The desire to grow on a personal and business level
• A genuine interest in helping others and doing the right thing

Why Work for Senior Helpers?

• Great Place to Work® Certified —91% of our employees say Senior Helpers is a great place to work. We understand that our employees are with us to keep our business running and moving forward.
• Autonomy —We encourage our team members’ independence and believe in our team to complete their job duties without micromanaging
• Task Variety —We provide an engaging workday that uses your various skill sets to avoid monotony
• Growing Field - Home care is a rapidly expanding sector, fueled by aging populations, cost-effective alternatives to institutional care, and advances in technology. This is an exciting time to join the field.

About Senior Helpers:

Since 2002, Senior Helpers® has been the nation's premier provider of in-home senior care, with locations all across the country. Our Santa Barbara office was opened in 2008 and is locally owned and operated. We are proud to be the only agency in town providing services through Medi-Cal, making home care accessible to more members of our community.

We are proud to be an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state and local news.