University Museums Coordinator

University Museums Coordinator

We are seeking a University Museums Coordinator who will report to the Programs & Interpretation Manager and provides overall assistance and security to both historic house museums that are part of Johns Hopkins University. This position will be cross trained to be able to cover the gift shop at Evergreen Museum & Library (EML), Homewood Museum (HM) as well as covering the security desk at Evergreen Museum & Library.

Specific Duties & Responsibilities

Gift Shop Coverage (EML and HM)

• Open and close museum for visitors.
• Greet and interact with visitors.
• Process transactions and track ticket sales and gift shop purchases.
• Assist with program logistics, including parking, setting up/breaking down tables, etc.
• Notify Curator/Registrar of any problems with house or collections.
• Perform general office duties.
• Basic maintenance and troubleshooting.

Security Desk Coverage (EML only)

• Open and close museum.
• Monitor security cameras during public tours.
• Make regular rounds of the museum space and outside grounds.
• Notify Facilities Coordinator of any problems with house or grounds.
• Assist with large crowds, including following large tours through house.
• Assist with program logistics, including parking, setting up/breaking down tables, etc.

Additional Information

• The hired individual will not have a regular schedule and may be called to fill in for absent staff with less than a day's notice.
• It is expected that the individual will be available, as-needed, Fri-Sun and occasional weekdays.

Special Knowledge, Skills, and Abilities

• Strong customer-service skills and a commitment to client satisfaction.
• The ability to maintain a professional, polished presence and demonstrate courtesy, tact, and diplomacy in all interactions.
• Excellent written and verbal communication.

Minimum Qualifications

• High School Diploma/GED, with Bachelor's Degree preferred.
• Demonstrated customer service skills and general computer skills. One year experience preferred.
• Additional education may substitute for required experience, and additional related experience may substitute for required education beyond a high school diploma/graduation equivalent, to the extent permitted by the JHU equivalency formula.

Preferred Qualifications

• One year of Museum and retail experience.
• Knowledge of POS systems- a plus.

Physical Requirements

• Ability to lift, push and pull up to 35 lbs.
• Ability to use stairs