Terrace Club Coordinator

Sunrise Senior Living

When you join Sunrise Senior Living, you will be able to use your unique skills to empower residents to live longer, healthier, and happier lives. Not only will you build meaningful relationships with residents, their families, and team members alike, you will also gain joy in serving others and deep fulfillment in your work. Explore how you can follow your passions and shed light on meaningful ways to serve, grow, and shine together.

Sunrise Senior Living was again certified as a Great Place to Work by Activated Insights. This is the 8th time Sunrise has received this top culture and workplace designation, highlighting the special place Sunrise is to be a part of.

Sunrise Of Issaquah

Job Overview

The Terrace Club Coordinator is responsible for providing overall leadership and management of the Terrace Club. Summary of responsibilities include promoting excellence in resident care in accordance with each resident's Individualized Service Plan (ISP), programming, providing outreach and support to families, being resourceful and knowledgeable on managing and supporting memory loss and the evolving information on brain fitness. Responsible for championing the care partner concept throughout the Terrace Club, assisting in the recruiting, hiring, training of team members; completing staffing, scheduling and timekeeping review, team member recognition, engagement and performance management.

Responsibilities & Qualifications

Essential Duties

As a part of the Sunrise team, supporting our Mission, Principles of Service and Core Values is a fundamental part of this job. Our foundational belief is the sacred value of human life. The unique responsibilities for this role include but are not limited to the essential functions listed as follows:

• Plans, organizes, develops and leads the overall operation of the Terrace Club in accordance with federal, state/provincial, local laws and Sunrise Senior Living standards, guidelines and regulations.
• Champions the all-embracing quality delivery of the Resident Centered model.
• Acts as the community champion in the memory support.
• Partners with the Activities and Volunteer Coordinator to ensure a variety of appropriate and individualized activities are available throughout the day and evening and that Care Partners are actively involved and engaged with activities.
• Designs, schedules and facilitates the Terrace Club program including a variety of identity enhancing activities and focusing on brain fitness activities.
• Partners with the Resident Care Director (RCD) to ensure that the residents clinical needs are addressed.
• Prior to move-in, reviews the resident's preferences and needs and schedules the Family Meeting to discuss.
• Facilitates the Individual Service Plan (ISP) and Daily Assignment Sheet development and monitors ongoing progress and practices to ensure resident engagement in brain fitness and other meaningful identity enhancing activities.
• Manages the assessment process to determine levels of care and staff.
• Oversees planning for the family events and services.
• Partners with the dining service coordinator to ensure a brain-healthy diet and to meet individualized resident needs and preferences; participates in dining experience daily.
• Understands the significance of resident changes in condition, takes appropriate action including communication to family and physician.
• Establishes a cooperative relationship with the local Alzheimer's Association chapter or other Alzheimer's advisory organization.
• Facilitates network contacts, arranges for speakers from community groups, organizations to provide educational support for families of the residents; serves as the liaison with the community Alzheimer's specialists.
• Ensures monthly resident support group meetings are planned and facilitated.
• Partners with RCD ensuring that Sunrise clinical indicators are met and are below established benchmarks in restraint free environment, weight management, anti-psychotics and behavior management.

Quality Assurance and Regulatory Compliance

• Ensures that the community follows all federal, state/provincial and local laws and regulations and Sunrise standards as it pertains to resident care and services.
• Strives for excellent quality care and service delivery as measured in the Quality Assurance Performance Improvement (QAPI) Process.
• Develops and implements appropriate plans of action to correct identified deficiencies in compliance with Sunrise expectations and other regulatory compliance.
• Develops a thorough working knowledge of current and evolving state/provincial laws, regulations, policies and procedures dictated for residents and ensures compliance.
• Partners with leadership team to ensure and promote community is in compliance with national/provincial regulations pertaining to occupational health and safety, Safety and Risk Management policies
• Practices safety procedures at all times including Personal Protective Equipment (PPE), fire extinguishers, Safety Data Sheets (SDS) and Lockout Tagout procedures.

Financial Management

• Assists in the presentation and value of Sunrise's products and services for our residents, families and team members and targeted referral sources.
• Assists the executive director in completing the annual community budget.
• Understands and manages the department budget to include labor/labour and other expenses and its impact on the community's bottom line.
• Reviews monthly financial statements, implements plans of action for deficiencies.
• Process and submit monthly expenses and budget data timely per Sunrise policies and internal business controls.
• Coordinates with the community team to achieve maximum staff economies and cross training when applicable.
• Understands the internal cost associated with all Sunrise resident care programs.

Training, Leadership and Team Member Development

• Manages the department, including but not limited to: recruiting, hiring, training, coaching and disciplining.
• Partners in the delivery and participation in Sunrise University Training and self-study programs during the required timeframe.
• Develops a working knowledge of state/provincial regulations, ensures compliance through supervising and coaching team members.
• Achieves the Team Member Engagement goals and actively leads in the Engagement Improvement Planning sessions.
• Completes team member staffing and scheduling according to operational and budgetary guidelines.
• Reviews daily timekeeping practices and payroll reports to ensure all hours worked are recorded and appropriately paid.
• Conducts timely performance appraisals with meaningful conversations.
• Holds team accountable and corrects actions when necessary and documents.
• Attends regular meetings; Stand Up, Cross Over, Department Head Meetings, Town Hall, Quality Improvement, and others as directed by the Executive Director.
• Keeps abreast of professional developments in the field by reading, attending conferences and training sessions.
• Maintains compliance in assigned required training and all training required by state/province or other regulating authorities as applicable to this role to ensure that Sunrise standards are always met.
• Performs other duties as assigned.

Core Competencies

• Adaptability
• Building Customer Loyalty
• Building Strategic Working Relationships
• Building a Successful Team
• Building Trust
• Coaching for Success
• Communication
• Decision Making
• Driving for Results
• Facilitating Change
• Leading through Vision and Values
• Managing Conflict
• Planning and Organizing
• Presentation and Training Delivery
• Quality Orientation
• Stress Tolerance
• Technical / Professional Knowledge

Experience and Qualifications

• One (1) year experience preferred in assisted living, long term care and experience with memory impaired senior population
• College degree and management experience with dementia care preferred
• One (1) year supervisory and management experience including hiring staff, coaching, performance management daily operations supervision, discipline and counseling required
• Ability to handle multiple priorities
• Ability to delegate assignments to the appropriate individuals based on their skills, roles and interests
• Possess written and verbal skills for effective communication and the ability to facilitate small group presentations
• Competent in organizational, time management skills
• Demonstrates good judgment, problem solving and decision making skills
• Demonstration of proficiency in computer skills, Microsoft Office (Windows, Outlook, Excel) and Sunrise applications with the ability to learn new applications
• As applicable, all Sunrise team members who drive