Aftersales Coordinator

Aftersales Coordinator

As an Aftersales Coordinator, you will be responsible for managing the sales of spare parts and replacement pumps. You will work directly with customers, agents, and distributors to ensure the efficient processing of orders and customer inquiries.

Responsibilities

• Prepare and issue quotes for inquiries related to spare parts, replacement pumps, and third-party spares.
• Provide service and support to answer customer inquiries.
• Handle customer communications effectively.
• Prepare orders for spare parts and pumps in the ERP system.
• Research and resolve missing data in internal systems to respond to customer inquiries.
• Manage multiple orders, tasks, and follow-up work that is time-sensitive, ensuring timely delivery of services to customers.
• Work closely with the global team and sales to satisfy customer needs and ensure that all order requirements are met.
• Provide technical support and actively cooperate with Sales Offices within the group.
• Prepare sales reports for monthly meetings.
• Assist customers in obtaining appropriate products according to their needs.
• Collaborate with internal support departments to service customers effectively.
• Perform additional duties as reasonably assigned.

Essential Skills

• Experience in administrative support and customer service.
• Proficiency in order entry and sales coordination.
• Strong data entry skills and familiarity with Microsoft Office.
• Excellent time management skills and ability to prioritize tasks.
• Detail-oriented with a strong focus on quality.
• Excellent organizational skills to manage multiple activities concurrently.
• Ability to work well with a diverse global team.
• Effective skills in process development and continuous process improvement.
• Strong presentation and communication skills.
• Customer-oriented mindset with a genuine desire for customer satisfaction.

Additional Skills & Qualifications

• Familiarity with industry practices.
• Experience within pump technology is an advantage.
• Willingness to work and make decisions in a rapidly changing environment.
• Service-minded and solution-oriented personality.

Work Environment

The role involves working in a dynamic and energetic environment within a fast-growing international pump group. Expect approximately 10 days of domestic travel. The company offers a comprehensive benefits package, including medical, dental, vision, life, STD & LTD insurance, a 401k program with a 5% company match, and generous paid time off and holidays. You will be part of a globally diverse team, with opportunities for personal and professional development.

Pay and Benefits

The pay range for this position is $25.50 - $28.85/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Chesapeake, VA.

Application Deadline

This position is anticipated to close on Oct 3, 2025.