Sr. Desktop Support Specialist (Apple Support)

Help Desk Technician IV

Provide technical support to end-users on Apple iOS devices (iPhones, iPads) as well as macOS systems.

Deliver executive support services, including rapid troubleshooting, meeting setup, and high-priority technical assistance for senior leadership.

Troubleshoot and resolve hardware, software, and networking issues on Apple devices.

Assist with setup, configuration, and management of Apple and iOS devices.

Support and administer mobile device management (MDM) solutions such as Jamf, AirWatch, and Intune.

Perform regular maintenance, security updates, and system optimizations on Apple devices.

Educate end-users and executives on best practices for using iOS, macOS, and collaboration tools (Teams, Zoom, Office 365).

Maintain accurate inventory of Apple hardware, peripherals, and software licenses.

Collaborate with IT team members to implement IT projects and support new initiatives.

Document troubleshooting processes, system configurations, and resolutions.

Proven experience as a Desktop Support Technician or in a similar IT support role.

Strong expertise in Apple iOS and macOS environments (executive support experience strongly preferred).

Familiarity with troubleshooting techniques for Apple hardware, software, and peripherals.

Knowledge of mobile device management (MDM) tools (JAMF, AirWatch, Intune).

Ability to explain technical concepts to non-technical and executive users with clarity and professionalism.

Excellent problem-solving, multitasking, and organizational abilities.

Strong communication skills and a customer-first mindset.

Certifications such as Apple Certified iOS Technician (ACiT) or Apple Certified Support Professional (ACSP) are a plus.

Explore an enterprise IT career at GDIT and you'll find endless opportunities to grow alongside colleagues who share your desire to drive operations forward.

The likely hourly rate for this position is between $33.15 - $44.85. This is not a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Scheduled weekly hours: 40

Travel required: None

Telecommuting options: Onsite

Work location: USA DC Washington

Additional work locations:

Total rewards at GDIT: Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.