Desktop Support Technician

Helpdesk Support

We are currently seeking a motivated, career-oriented, and customer-focused Desktop Support Technician to join our team in Washington, DC. This is an exciting opportunity to begin a challenging career.

The ideal candidate will be responsible for installing, diagnosing, repairing, maintaining, and upgrading PC hardware and software to ensure optimal workstation performance. This role also involves timely and accurate troubleshooting of issues (in person, via phone, or email), and providing end-user support as needed. Availability to work non-standard hours is required.

Key responsibilities include:

• Build and maintain workstations and laptops running Microsoft Windows 10.
• Install and support a variety of applications, including:
• Adobe Acrobat Reader & Professional
• Beyond Compare
• IBM DB2, Data Studio, Rational Application Developer (RAD), ClearCase/ClearQuest
• JAVA
• Microsoft Office (2010/2013/2016), Project, Visio
• Microsoft System Center Configuration Manager (SCCM) 2012
• Remedy Trouble Ticketing System
• Snagit
• Symantec Endpoint Encryption (SEE)
• Tivoli BigFix
• Troubleshoot desktop-related issues using independent research and vendor support.
• Document issues and resolutions using the Remedy ticketing system.
• Create user documentation for new processes and applications.

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department.