Secret Cleared AV Technician/Desktop Support- Onsite

This position will assist the client respective end users onsite and remote on a variety of desktop and user issues and providing technical support to staff and/or visitors for conference rooms
The Desktop Support Specialist will identify, research, and resolve technical problems. This position requires a combination of good verbal communication and technical skills.
Primary Duties of the Desktop Support/AV specialist analyst but not limited to:
* Oversees testing, maintenance, asset management, operation of audiovisual (AV) and videoconference (VTC) equipment including (microphones, video cameras, audio systems, and operation of integrated AV systems
* Perform IT-related setup, support, and breakdown for on-site meetings.
* Troubleshoots audiovisual and videoconferencing related technology and follow through on escalation of issues
* Provides consultation and education to all levels of end users on presentation technologies
* Perform biweekly/monthly user training,
* Performs regular preventive maintenance checks to maintain conference room integrity
* Escalates housekeeping and technical issues outside of AV and conferencing technology and applications to the vendor
* Maintains the process used to create trouble tickets, customer issue resolution logs, and asset management
* Respond to escalated tickets, provide solutions for reported customer problems, and prioritize and manage ticket queue.
* Support in-office walk-ups and remote assistance while providing a great customer experience
* Identify, troubleshoot, and resolve hardware and software problems and provide employee training.
* Desktop equipment moves, adds and changes
* Responding in a timely manner to service issues and requests
* Utilize a ticketing system to log, track and document incidents to ensure customer problems are resolved to customer satisfaction
* Handle projects assigned by management.
* Work independently on day-to-day operations.
* Support special events at remote locations as needed.
* Perform related work as assigned.
Salary for this position is between 50-60K based on years of experience.
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* High school diploma plus 6 years of experience in IT desktop support and AV equipment support.
* Excellent hands-on and remote customer service skills.
* Ability to work independently and within a team environment. Able to prioritize and address multiple tasks and projects in a dynamic work environment.
* Strong interpersonal and communication skills, strong work ethic and positive attitude.
* Active Directory, Microsoft Windows 10, Microsoft O365 and Google suite
* Must be able to work on site and be able to work a flexible scheduled as assigned. Occasional weekend work.