Spanish-speaking Customer Support Specialist

This position offers a range of health benefits, including medical, dental, and vision coverage, Flexible Spending Accounts (FSAs), disability coverage, and retirement savings benefits. We also provide generous time away from work, including personal, parental, and medical leave, as well as vacation days and holidays.

As a Customer Support Specialist, you will be essential in assisting our wholesale and retail customers. Your role will involve understanding customer needs, answering inquiries about our products, and recommending suitable solutions. You will also be responsible for resolving customer concerns quickly and ensuring the highest level of client satisfaction. Staying updated on product features while maintaining our quality and visual standards will be a key part of your responsibilities.

Your duties will involve interacting with customers, which may include minors. There will be access to cash and electronic payment methods, personal information, merchandise, and other valuable items, which may be supervised or unsupervised. To ensure the safety of our operations and community, a review of criminal history will be required.

The individual selected for this position will be required to work at stores located within a 10-mile radius of store # at 11521 Wakefield Street, Unit 107-109, Middle River, MD 21220.

At Sherwin-Williams, we aim to inspire and enhance the world through our innovative coatings and solutions. Your skills and passion contribute to fulfilling this purpose, allowing both our customers and business to thrive. Sherwin-Williams provides stability and growth opportunities for all employees, ensuring our workforce feels valued and supported through:

• Life-enhancing rewards and benefits focusing on your health and well-being
• Career growth with chances to learn and develop your skill set
• An inclusive environment where you can connect with diverse teams and communities

What is the Process to get Started?

1. Step 1 - Online Application: Find the position that interests you and create your profile.
2. Step 2 - Digital Interview: Qualified candidates will complete a digital video interview consisting of behavioral-based questions. This can be done at your convenience within 7 days of receiving the invitation.
3. Step 3 - In-Store Interview: Our recruitment team will review your video interview, and top candidates will be invited for an in-person meeting at one of our locations.

Our mission at Sherwin-Williams is to support our employees and their families in achieving healthier, smarter living. We offer a wide range of benefits designed to enhance your life. For an overview of available benefits, please refer to the company’s benefits page.

Compensation will vary based on various factors, including experience and skills. The stated wage range is reflective of factors relevant to each case. The company retains the right to modify this information at any time.

We welcome qualified applicants with arrest or conviction records in accordance with applicable laws.

Sherwin-Williams is an Equal Employment Opportunity employer. We consider all qualified candidates without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, or any other legally protected status.

As a VEVRAA Federal Contractor, Sherwin-Williams encourages state and local employment services delivery systems to provide priority referrals of Protected Veterans.

Please note that our recruiting team will never request financial information or sensitive personal details during the application process.

• Provide exceptional customer service to ensure high levels of satisfaction
• Assist customers in person and over the phone, determining their needs
• Build strong relationships with both wholesale and retail customers
• Accurately process sales transactions following company policies
• Meet or exceed monthly sales goals
• Maintain organized work order files and formulas
• Manage product inventory and setup displays
• Tint and mix products according to customer specifications
• Maintain cleanliness and order of store equipment
• Load and unload delivery trucks as needed
• Keep assigned areas stocked and presentable
• Stay knowledgeable about product offerings and options
• Comply with inventory control procedures and suggest sales improvements

Minimum Requirements:

• Must be at least eighteen (18) years of age
• Must be legally authorized to work in the country of employment without sponsorship
• Ability to read, write, comprehend, and communicate in English and Spanish
• Must possess a valid, unrestricted Driver's License
• Ability to lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion
• Willingness to work flexible hours, including evenings and weekends

Preferred Qualifications:

• High School diploma or GED
• At least one (1) year of experience in retail or customer service
• Previous sales experience in paint or paint-related products
• Experience with tinting and mixing equipment