Application Engineer & Support Specialist

Responsibilities
Artificial Intelligence; Advanced Technology; The very best in patient care. With decades of expertise, we are Leading Radiology Forward. With dynamic cross-training and advancement opportunities in a team-focused environment, the core of our success is its people with the commitment to a better healthcare experience. When you join us as an Application Engineer and Support Specialist, you will be joining a dedicated team of professionals who deliver quality, value, and access in the 21st century and align all stakeholders- patients, providers, payors, and regulators to achieve the best clinical outcomes.
You Will:

• Develop, test, and deploy new features and enhancements across the platform's microservices architecture, including backend Python services, APIs, and the UI.
• Serve as the primary point of contact for all application support issues, investigating and resolving problems related to data processing, rule evaluation, and outbound communication failures.
• Provide technical support and operational maintenance for a legacy application hosted in AWS during its transition period.
• Integrate with and support third-party communication platforms, including Salesforce Marketing Cloud and Twilio, for outbound messaging.
• Perform complex SQL queries against the PostgreSQL database to trace data flow and diagnose issues.
• Analyze logs from multiple microservices to pinpoint the root cause of errors and performance bottlenecks.
• Proactively monitor application health and performance using Prometheus and system logs to identify and address potential issues.
• Manage and troubleshoot the Docker-based application environment, and actively participate in the planning and migration of applications to Kubernetes on Google Cloud Platform (GCP).
• Create and maintain thorough technical documentation for all solutions, configurations, support procedures, and system architecture.
• Ensure data integrity and security in handling sensitive patient data across all application services.
• Adhere to change management protocols, using GitLab for source control and participating in CI/CD processes.

• Genuinely passionate about customer service and exercise sound judgement and an ability to remain professional in all situations
• Able to demonstrate high level of attention to detail, excellent organizational skills and have the ability to multitask
• Able to thrive in a fast-paced environment, have a knack for prioritizing work with a structured approach, and enjoy providing world class customer service

• College education or equivalent work experience in Computer Science, Engineering, or a related field is preferred.
• Proven experience in Python development, particularly with web frameworks like FastAPI or
• Proficiency with PostgreSQL and strong SQL language skills for complex data analysis and troubleshooting.
• Experience with ORMs, specifically SQLAlchemy, is highly desirable.
• Strong experience with Docker, Docker Compose, and working in a Linux-based containerized environment.
• Familiarity with building or maintaining microservices-based applications.
• Experience with or knowledge of container orchestration platforms, particularly Kubernetes, is a significant plus.
• Familiarity with cloud platforms, particularly AWS for legacy system support and Google Cloud Platform (GCP) for future deployments, is a plus.
• Experience integrating with third-party APIs and platforms, such as Salesforce Marketing Cloud or Twilio, is highly desirable.
• Excellent written and verbal communication skills, with the ability to explain complex technical issues to non-technical users.
• Detail-oriented, self-motivated, and able to work independently to manage both development tasks and support tickets.
• Experience with application monitoring tools (Prometheus, Grafana) is a strong plus.

• Comprehensive Medical, Dental and Vision coverages.
• Health Savings Accounts with employer funding.
• Wellness dollars
• 401(k) Employer Match
• Free services at any of our imaging centers for you and your immediate family.