Senior Manager, Technical Services

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com

Job Function:
Supply Chain Engineering
Job Sub Function:
Repair & Maintenance Engineering
Job Category:
People Leader
All Job Posting Locations:
Raritan, New Jersey, United States of America
Job Description:

About Innovative Medicine

Our expertise in Innovative Medicine is informed and inspired by patients, whose insights fuel our science-based advancements. Visionaries like you work on teams that save lives by developing the medicines of tomorrow.

Join us in developing treatments, finding cures, and pioneering the path from lab to life while championing patients every step of the way.

Learn more at https://www.jnj.com/innovative-medicine

We are searching for the best talent for a Senior Manager, Technical Services to join our team. This is an onsite position located in Raritan, NJ.

Are you interested in joining a team that is positively impacting patients' lives by ensuring high quality and reliable supply of our cell therapy products? Apply today for this exciting opportunity to be part of the #CAR-T team!

Summary:

The Senior Manager, Technical Services, is a leadership role responsible for overseeing the Computerized Maintenance Management System (CMMS), Asset Management, and Reliability Programs supporting critical manufacturing operations at the Raritan site. This role ensures the integrity, availability, and performance of production equipment, infrastructure, and related assets, driving continuous improvement, operational excellence, and compliance with safety, quality, and regulatory standards. Managing internal teams and external vendors and consultants, the Senior Manager leads subject matter experts (SMEs) in asset management, GxP asset services management, and production equipment, fostering a culture of safety, compliance efficiency, and innovation.

A key focus of this role is to bring more digitalization into asset management practices by leveraging artificial intelligence (AI), Internet of Things (IoT), and advanced analytics throughout the asset lifecycle. Additionally, this role supports investigations related to GxP assets, ensuring compliance and continuous improvement in asset reliability and performance.

Key Responsibilities:

Asset & Reliability Leadership:
Lead the Asset Management Specialist team focusing on manufacturing equipment, assets, reliability programs, GxP contract management, and digital transformation initiatives to optimize asset performance, lifecycle, and predictive maintenance capabilities.

CMMS Oversight:
Manage the Computer Maintenance Management System (CMMS) to ensure accurate data entry, asset tracking, work order management, and reporting. Drive system optimization to enhance maintenance planning, predictive analytics, and incorporate AI and IoT solutions for smarter asset management.

Planning & Execution:
Develop and implement asset management strategies aligned with site goals, including asset lifecycle planning, preventive maintenance, condition-based monitoring, and digitalization efforts.

Continuous Improvement:
Drive reliability-centered maintenance (RCM), root cause analysis, lean practices, and digital innovation to improve equipment uptime, reduce downtime, and lower costs.

Regulatory & Safety Compliance:
Ensure all asset management activities comply with GxP, EMA, FDA, OSHA, and other relevant regulations. Lead safety, environmental, and GxP investigation support programs related to asset performance and deviations.

Data & Performance Analytics:
Utilize data from CMMS, IoT sensors, AI-driven analytics, and other systems to monitor KPIs, analyze trends, and implement data-driven improvements to asset reliability and maintenance processes.

Collaboration & Cross-Functional Support:
Work closely with Quality, Engineering, Manufacturing, MSAT, EHS, Maintenance, CQV and Site Leadership, among others to support infrastructure upgrades, equipment validation, and operational initiatives, including design reviews and development of installation/validation plans for new assets and retrofits.

Budget & Resource Management:
Oversee budgets related to asset management and reliability programs, ensuring cost-effective resource allocation and sustainability.

Asset Lifecycle & Site Master Plan:
Support the Site Master Plan and Oversee the Asset Replacement Management Program to ensure infrastructure longevity and operational resilience.

Design & Validation Support:
The team will support in the design review of new assets and retrofits, developing detailed design, installation specifications, validation, and commissioning plans to ensure regulatory compliance and operational readiness.

Integrate Johnson & Johnson's Credo and Leadership Imperatives into team goals and decision-making.

Qualifications & Experience:

Education:

• Minimum of a Bachelor's degree is required, focus degree in Engineering, or related field is preferred.

Experience and Skills:

Required:

• Minimum 8 years of experience in facilities management, asset management, or reliability engineering, with at least 5 years in leadership roles within regulated industries (biopharmaceuticals preferred, Cell Therapy manufacturing is a plus).
• Proven expertise in CMMS systems, asset lifecycle management, GxP compliance, and digitalization strategies involving AI and IoT.
• Experience managing production equipment assets, reliability programs, GxP contract oversight, and GxP investigation support.
• Strong vendor management skills and experience
• Deep understanding of infrastructure systems, safety standards, and regulatory requirements (EMA, FDA, OSHA).
• Demonstrated ability to lead change, foster continuous improvement, and embed a culture of safety and quality.
• Strong analytical skills and understanding of CQV processes, maintenance and understanding of digital tools, AI, and IoT in asset management.
• Proficiency using tools such as fishbone diagram, value stream mapping, process mapping, Five Whys, etc to optimize process improvement, and problem solving.
• Project management experience working with cross functional teams
• Excellent communication, presentation, and stakeholder engagement skills.
• Lead safety, environmental, and compliance programs, including inspections, audits, and risk assessments, to uphold the highest standards.
• Budget management, cost efficiencies and financial tracking
• Excellent stakeholder management, negotiation, and communication skills, capable of engaging diverse audiences effectively.
• Advanced analytical skills to monitor KPIs, analyze data, and implement data-driven improvements.

Preferred:

• Strong negotiation contracting skills with external vendors/consultants.
• Operation Excellence Certification (Green Belt, Black Belt) is a plus.
• Knowledge in calibration program is a plus.
• Cleanroom experience in GMP/GxP environments as a strong plus.

Other:

• May require up to 20% domestic and/or international travel for site support, vendor management, and project oversight.
• Ability to stand, walk, climb ladders, and lift materials or equipment as needed.

Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.
Johnson & Johnson is committed to providing an interview process that is inclusive of our applicants' needs. If you are an individual with a disability and would like to request an accommodation, please contact us via https://www.jnj.com/contact-us/careers or contact AskGS to be directed to your accommodation resource.

The anticipated base pay range for this position is :
$120,000 to $207,000
Additional Description for Pay Transparency:
Subject to the terms of their respective plans, employees and/or eligible dependents are eligible to participate in the following Company sponsored employee benefit programs: medical, dental, vision, life insurance, short- and long-term disability, business accident insurance, and group legal insurance. Subject to the terms of their respective plans, employees are eligible to participate in the Company's consolidated retirement plan (pension) and savings plan (401(k)). Subject to the terms of their respective policies and date of hire, Employees are eligible for the following time off benefits: Vacation -120 hours per calendar year Sick time - 40 hours per calendar year; for employees who reside in the State of Washington -56 hours per calendar year Holiday pay, including Floating Holidays -13 days per calendar year Work, Personal and Family Time - up to 40 hours per calendar year Parental Leave - 480 hours within one year of the birth/adoption/foster care of a child Condolence Leave - 30 days for an immediate family member: 5 days for an extended family member Caregiver Leave - 10 days Volunteer Leave - 4 days Military Spouse Time-Off - 80 hours Additional information can be found through the link below. https://www.careers.jnj.com/employee-benefits The compensation and benefits information set forth in this posting applies to candidates hired in the United States. Candidates hired outside the United States will be eligible for compensation and benefits in accordance with their local market.