Senior Manager, Technology Operations - Social Com...

Senior Manager - Technology Operations - Social Commerce

We are focused on creating innovative customer experiences that shape the future of retail and commerce. Walmart is an early pioneer in social commerce an area that is fundamentally transforming the way people discover and shop through our efforts in shoppable livestreaming, social shopping tools and partnerships, and platforms like Walmart Creator. Our ultimate goal is to create cutting-edge experiences that shorten the distance between product inspiration and purchase and make it easy for customers to shop.

About the Role

• Drives an eCommerce P&L focused on improving on-site social commerce i.e. driving discovery of trending assortment and engagement by making the customer experience more social.
• Executes a social commerce strategy that aligns with our business goals and enhances the customer experience; communicates business updates to cross-functional teams and leaders; ensures successful rollout and implementations across broader eCommerce audience.
• Communicate social content vision, strategy, and performance to stakeholders across the organization, and ensure alignment on product priorities and goals.
• Influences budget spending through data-driven decisions; identifies and executes improvement opportunities; lead A/B tests; develops creative solutions; and prioritizes assignments to meet business needs.
• Experienced at developing eCommerce activations that leverage customer segmentation insights.
• Guides the development of strategic roadmaps and recommendations by sourcing, organizing, analyzing, and interpreting data and information; provides insights on current and future business trends; identifies, creates and communicates trends; develops and implements scorecards to monitor performance against key metrics.
• Partners with key stakeholders across Product, Design, Site Merchandising and Engineering to develop new innovations and tools for on-site discovery and conversion; leverages best practices and competitive intelligence to improve the customer experience.
• Drives scaling and optimization of newly launched features by collaborating with key stakeholders, identifying acceleration levers, and driving process adoption across the eCommerce organization.
• Develops and leverages internal and external partnerships and networks to maximize the achievement of business goals; engages key stakeholders in the development, evaluation, and execution of business plans and initiatives.

Qualifications

• 5+ years of eCommerce, social media, digital business leadership, management consulting, corporate strategy, and/or related business experience. Social Commerce experience preferred.
• Bachelor's degree required; MBA preferred
• Demonstrated problem-solving skills; ability to structure ambiguous problems, to bring logic to drive key analyses, and to synthesize analyses to actionable insights
• Strong quantitative background with experience distilling insights from complex data
• Connects creative out-of-the box thinking to business implications and financial outcomes
• Ability to create strong working relationships with all levels of the organization, including building relationships and influencing senior management teams
• Strong communication skills with the ability to translate highly complex concepts and communicate them in a concise, digestible manner
• Highly motivated self-starter with a willingness to remove obstacles, to manage cross-functional complexities and stakeholders; and to prioritize in a dynamic environment
• Maintains team motivation and engagement through exceptional people leadership skills; experience with people management or mentorship of junior team members

At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.

You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.

Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.

The annual salary range for this position is $108,000.00-$216,000.00. Additional compensation includes annual or quarterly performance bonuses.

Minimum Qualifications

Option 1: Bachelor's degree in computer science, management information systems, industrial engineering, engineering management, business, information systems, project/program management, information technology, finance, management, or related area and 5 years' experience in project management, program management, program operations, or related area.

Option 2: 7 years' experience in project management, program management, program operations, or related area. 2 years' supervisory experience.

Preferred Qualifications

Master's degree in computer science, management information systems, industrial engineering, engineering management, business, information systems, project/program management, information technology, finance, management, or related area and 4 years' experience in project management, program management, program operations, or related area.

We value candidates with a background in creating inclusive digital experiences, demonstrating knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, assistive technologies, and integrating digital accessibility seamlessly. The ideal candidate would have knowledge of accessibility best practices and join us as we continue to create accessible products and services following Walmart's accessibility standards and guidelines for supporting an inclusive culture.

Primary Location

221 River St, Hoboken, NJ 07030, United States of America