Senior Manager - Tax - Indirect Tax - Technology - Platform Application Support - East and Central

Senior Manager - Tax - Indirect Tax - Technology - Platform Application Support - East and Central

Location: Dallas, Chicago, Atlanta, Cleveland

Join EY and help build a better working world.

About the Opportunity

We are seeking a highly skilled, hands‑on Platform Application Support/Customer Success Senior Manager, focusing on ensuring platform stability, coordinating releases, and handling incidents.

Your Key Responsibilities

• Reproduce and resolve user‑level defects in platform applications.
• Submit targeted hotfix pull requests with appropriate test coverage.
• Coordinate with the Operations Lead Engineer to deploy releases and hotfixes.
• Debug application issues to identify root causes and prevent recurrence.
• Act as a technical escalation point during high‑pressure incidents.
• Maintain close alignment with engineering teams to ensure support readiness and release quality.
• Deliver high‑quality work within expected timeframes and on budget.
• Monitor progress, manage risk, and keep stakeholders informed about progress and expected outcomes.
• Work with various stakeholders to understand business challenges and provide workarounds when needed.

Skills and Qualifications

• Bachelor’s degree in technology, information systems, or computer science and minimum of 7 years of related work experience; or a graduate degree and approximately 6 years of related work experience.
• Approved certification.
• Strong hands‑on technical skills equivalent to an Application Engineer.
• Proven experience debugging and resolving complex application issues.
• Familiarity with release management and deployment coordination.
• Ability to write and validate hotfix pull requests with test cases.

Preferred Qualifications

• Strong interest in generative AI and AI technologies.
• Excellent prioritization, organization, and stakeholder management skills.
• Ability to manage pressure and respond effectively in high‑stakes situations.
• Strong communication skills, including executive stakeholder interactions.
• Forward‑thinking, self‑motivated, and adaptive to new challenges.
• Experience working in hybrid environments and collaborating across distributed teams.
• Experience managing personnel and participating in hiring processes.
• Willingness to travel occasionally, as needed.

What We Look For

• Ready to be part of a highly engaged, diverse, and dynamic team that drives real impact for clients.

What We Offer

• Competitive compensation and benefits package.
• Hybrid work model with flexibility.
• Generous paid time off, holidays, and personal care leaves.
• Opportunities for learning and growth in a global, inclusive environment.

Are you ready to shape your future with confidence? Apply today.

EY accepts applications for this position on an on‑going basis.

For those living in California, click here for additional information.

EY focuses on high‑ethical standards and integrity. We expect all candidates to demonstrate these qualities.

EY | Building a better working world

EY provides equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, pregnancy, genetic information, national origin, protected veteran status, disability status, or any other legally protected basis, including arrest and conviction records, in accordance with applicable law.

EY is committed to providing reasonable accommodation to qualified individuals with disabilities including veterans with disabilities. If you have a disability and either need assistance applying online or need to request an accommodation during any part of the application process, please call 1-800-EY-HELP3, select Option 2 for candidate related inquiries, then select Option 1 for candidate queries and finally select Option 2 for candidates with an inquiry which will route you to EY’s Talent Shared Services Team (TSS) or email the TSS at