L3 Production Support

L3 Production Support Analyst

Apex Systems, a World-Class Technology Solutions Provider, is seeking a L3 Production Support Analyst on behalf of one of our largest financial industry clients.

Location: Kennesaw, GA

Duration: 12 months+

Pay Rate Range: $55-$60/hr.

Production Services is responsible for running the day to day operations of the technology platform.

Work activities specific to Production Services roles include: Problem/Incident Management, Release/Deployment, Operational Readiness, Capacity/Availability Management, Application Monitoring, Service Analytics and Reporting, Production Governance, Triage, Associate Support, Change/Configuration Management, etc.

The Production Services member identifies possible production failure scenarios, creates incident tickets, enhancements and/or problem tickets in ticket tracking system, and communicates effectively with development and internal business operations teams.

Identifies vulnerabilities and opportunities for improvement, as well as maintain metrics to help develop analysis that will drive improvement in all areas of Production Services.

Creates and enhances administrative, operational and technical policies and procedures, adopting best practice guidelines, standards and procedures.

Takes ownership of escalations and perform trouble shooting, analysis, research and resolution using advanced query and programming skills.

Performs analytical, technical, and administrative work in planning, installing, designing and supporting new and existing equipment and software under moderate supervision.

Resolves complex issues. Consults with end users to determine optimal configuration of equipment and applications.

Works on problems of minimal-moderate scope where analysis of situation or data requires a review of identifiable factors.

Exercises judgment within defined procedures and practices to determine appropriate action.

Should have increased awareness and exposure to basic technical principles, concepts and techniques.

May provide coaching and mentoring for other employees but does not directly manage others.

Initiates and provides leadership, strategic/tactical direction and planning input on all information technology and client/business area issues and in the development of an technology environment which meets current and anticipated business requirements and objectives.

Participates with management in the development of technology products, service standards and development efforts that impact the client/business area.

Serves as an escalation point between the client/business area and internal management for the resolution of moderately complex unresolved problems, complaints and service requests.

Provides the client areas with technology products and service alternatives that improve the production services environment.

Employees in this job code manage a function but do not manage people.

Requirements:

10 to 12 yrs of experience in production support of .net and Java web applications

3 to 5 yrs Java and Web technologies (HTML, CSS, Javascript,XML)

Linux / Unix OS knowledge and commands

Oracle, PLSQL

Tools - Splunk, Dynatrace, Glassbox, Remedy

Python - programming

Analyze Java heap and thread dumps

Splunk

Python

Ansible

Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Apex team member can provide.

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.