Senior IT Solutions Analyst

Senior IT Solutions Analyst

Location: Beachwood, OH

Job Requirements

• Hands-on expertise in OTM Fleet Management modules, including driver management, equipment/power unit tracking, dispatching, and the ability to translate business requirements into scalable OTM fleet solutions.
• Configure and enhance OTM (agents, workflows, statuses, and route groups).
• Strong PL/SQL skills for developing stored procedures, queries, triggers, and performance tuning.
• Integrate OTM with external systems (web services, XML, middleware, telematics/ELD).
• Monitor and troubleshoot OTM server-related issues, including application performance, log analysis, and environment stability.
• Perform root cause analysis for performance bottlenecks in agents, workflows, and integrations.
• Diagnose and resolve thread management, agent delays, and deadlocks within OTM.
• Conduct database tuning and table optimization to improve OTM performance.
• Collaborate with system administrators and DBAs on server load balancing, patching, and upgrades.
• Solid understanding of transportation, truckload operations, fleet optimization, and compliance.
• Develop and support reporting and analytics using BI Publisher and Tableau.
• Conduct fit-gap analysis and design scalable fleet solutions with minimal customization.
• Familiarity with OTM Cloud migration and roadmap preferred.

Qualifications / Key Skill Sets

• Bachelor's degree in Computer Science Information Systems, Management Information Systems, or Business Administration.
• 7+ years of Solutions Design experience
• Deep knowledge of the OTM data model, fleet-specific tables, and driver/asset workflows.
• Proficiency in OTM configuration and automation (agents, workflow logic, event triggers).
• Strong skills in server performance tuning and OTM environment optimization.
• Advanced PL/SQL debugging and query optimization for high-volume transactions.
• Ability to analyze and resolve deadlocks, agent execution delays, and thread contention.
• Proficiency in capacity planning, ensuring system scalability and resilience.
• Strong problem-solving mindset for complex OTM application and infrastructure issues.
• Regular, predictable, full attendance is an essential function of the job
• Willingness to travel as necessary, work the required schedule, work at the specific location required, complete Penske employment application, submit to a background investigation (to include past employment, education, and criminal history), and drug screening is required.

Physical Requirements:

The physical and mental demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The associate will be required to: read; communicate verbally and/or in written form; remember and analyze certain information; and remember and understand certain instructions or guidelines.

While performing the duties of this job, the associate may be required to stand, walk, and sit. The associate is frequently required to use hands to touch, handle, and feel, and to reach with hands and arms. The associate must be able to occasionally lift and/or move up to 25lbs/12kg.

Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus.

Penske is an Equal Opportunity Employer.

About Penske Logistics

Penske Logistics engineers state-of-the-art transportation, warehousing and freight management solutions that deliver powerful business results for market-leading companies. With operations in North America, South America, Europe and Asia, Penske and its associates help businesses move forward by increasing visibility and driving down supply-chain costs. Visit Penske Logistics to learn more.