Senior Analyst, Business Analytics

Senior Analyst

At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.

Position Summary

This Senior Analyst position will work alongside 2-3 other Senior Analysts and under the guidance of a Manager level BA in a "pod-like" structure in support of an operational area within the Senior Supplement Insurance business.

Responsibilities include:

• Capturing vendor/customer requirements and turning them into product backlog items or process changes.
• Creating process documentation and translating into user story maps.
• Creating and presenting Features/User stories to an agile scrum team and following the requested changes through to completion.
• Working with Product Owners to support dev team members and perform business checkouts.
• Creatively translating information using business knowledge and identifying additional information needed to support analytical objectives.
• Performing analysis on production issues reported by the operations teams to determine where a root cause originates (internal or vendor systems); can identify the full impact of reported issues to help prioritize solutions and drive remediation.
• Assisting in audits and remediation as needed.
• Supporting implementation and rollout of vendor/customer products related to operations; working with the training team as needed to ensure operational readiness.
• Coordinating with vendors on issue reporting and resolution.
• Analyzing data for trends and translating data into meaningful information.
• Overall, providing analysis of business implications and applying problem solving skills to meet business needs.

Required Qualifications

• 3-5 years' experience in Excel
• 1-3 years' experience in Microsoft SQL, must be able to write own queries.
• Familiarity with requirements gathering techniques

Preferred Qualifications

• Experience in root cause analysis
• Familiarity with Agile principles, SAFe, and Scrum

Education

• Bachelor's degree or equivalent professional experience

Anticipated Weekly Hours: 40

Time Type: Full time

Pay Range: $46,988.00 - $102,000.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

We take pride in our comprehensive and competitive mix of pay and benefits investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, we offer:

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.