Security Supervisor

Saddlebrook Resort Tampa Security Supervisor

Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences. Location Description The award-winning, 480-acre Saddlebrook Resort has made a name for itself as a premier meeting and vacation destination, as well as one of the nation's preeminent athletic training facilities. Purposely planned as a car-free Walking Village, the resort setting allows guests to easily walk everywhere, surrounded by lagoons and cypress trees. Families and groups visiting our upscale hotel near Tampa, Florida, may choose from 495 rooms clustered around nine serene courtyards complete with gardens, stone benches, stone paver walkways, and native Florida landscaping. Exceptional restaurants and lounges, two golf courses, multiple tennis courts and more complete our offerings. Overview Saddlebrook Resort in Tampa is a premier luxury resort featuring 540 acres of stunning landscapes, two championship golf courses, 45 tennis courts, a world-class spa, and exceptional dining. With a AAA Four-Diamond rating, our resort offers top-tier hospitality, conference facilities, and elite sports training, making it a sought-after destination for guests and professionals alike. Join the team at Saddlebrook Resort Tampa, where hospitality meets excellence! As part of our dynamic team, you'll enjoy a vibrant work environment, opportunities for growth, and the chance to be part of a world-class resort known for its luxury, exceptional service, and top-tier golf and tennis facilities. Grow your career in paradise! Qualifications Previous experience in security/military/law enforcement helpful. BASIC FUNCTION: Assist the Director of Security in providing a safe and secure hotel environment for guests and staff. Analyzing and appraising all available methods, procedures, and devices to upgrade the security and safety of the resort. This person will work with the training and development of the security staff through proper training and onboarding of staff. Investigate and monitor initial security reports. Complete reports accurate and with compassion and privacy for all involved. The Security Supervisor is responsible for ensuring that the Security Officers enforce the policy and procedures established for the Security Department as well as for the property. QUALIFICATIONS: EDUCATION, KNOWLEDGE, TRAINING, & WORK EXPERIENCE High school graduate or equivalent. Previous law enforcement experience desirable. Ability to communicate effectively. Minimum six months' experience as a Security Officer. Ability to work with guests to resolve complaints in a positive manner. ESSENTIAL FUNCTIONS: Responsible for all interior and exterior security of the property during respective shifts. Will personally inspect and report to the Director of Security or Security Manage discrepancies that need attention to ensure the safety and security of the property, staff, and guests. Will oversee incidents involving guests and employees. Provide guidance and direction for the Security Officers. Address complaints from guests in person. Review written reports and activity summaries of Security Officers for completeness and accuracy. Provide directions to assigned shifts by assisting with calls for service. Evaluate Security Officers' work performance. Provide the Director or Manager with pertinent information regarding major incidents occurring during shift. Monitoring and follow-up of lost and found Serve as escort to various departments dealing with cash for safe transport of company assets. Work with other departments to identify potentially unsafe work practices. Develop resolutions to safety issues in a timely manner. MARGINAL FUNCTIONS: Conduct periodic training exercises for security officers as needed or as deemed necessary by Director Manager. When assigned, will be in charge in the absence of the Director or Manager. ENVIRONMENT: Walking the grounds, possibly in adverse weather conditions, including snow, wind, ice, and freezing conditions. Office environment with overhead lights, comfortable ventilation. Constant employee contact as well as occasional guest contact.