Water Restoration Supervisor Lead

Lead Technician / Crew Chief

The Lead Technician / Crew Chief coordinates, monitors, and performs work activities on residential and commercial projects to successfully fulfill service needs and facilitate a positive customer experience. Responsibilities include:

• Supervise and perform production work according to SERVPRO processes and ensure quality control
• Manage the customer and client experience and overall customer satisfaction tracked with online reviews.
• Communicate clear expectations to restoration technicians, coach and train them, and supervise their activities
• Document a detailed and accurate job file to support the services provided
• Monitor assigned jobs from start to finish
• Manage labor and consumable item usage on assigned projects
• Communicate with production manager and office staff on project progress and issues
• Manage data using industry software programs
• Communicate, follow and enforce all OSHA guidelines for job safety
• Be readily available for on-calls and emergencies

Requirements:

• Experience in restoration work related to clean up from damage caused by water, fire, and mold is required.
• Experience leading and supervising a team in the restoration industry is required
• IICRC certifications highly preferred
• Experience using industry related software programs
• Ability to travel locally or out of state when necessary
• Ability and willingness to work nights and weekends as required
• Ability to be On-Call as needed
• Valid driver's license
• Able to comply with franchise guidelines
• Effective written and oral communication
• Preferable bilingual (English/Spanish), English is mandatory.

Physical and Work Environment Requirements:

• Ability to regularly lift 50 pounds unassisted and ability to lift up to 100 pounds with assistance
• Exposure to chemicals
• Walking and standing for long periods of time, driving, sitting, climbing,
• Ability to climb ladders and work at ceiling heights
• Ability to work in tight spaces (e.g., crawls spaces under buildings)
• Repetitive pushing/pulling/lifting/carrying objects

Benefits:

• Health Insurance
• Paid Holidays
• Paid Time Off
• Uniforms provided
• Training provided
• Company vehicles