Supervisor, Hospitality (Food Services)

Supervisor, Hospitality (Food Services)

SpaceX was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. Today SpaceX is actively developing the technologies to make this possible, with the ultimate goal of enabling human life on Mars.

The Cape Hospitality team serves all employees, customers, government partners, potential clients and/or visitors with everything from snacks to daily meals to full-service events. As the Supervisor, Hospitality, you will support the direction and management of the organization's food/beverage operations and customer service activities. You will help develop and implement effective customer service strategies and training programs. Duties will include but are not limited to; coordinating service operations, monitoring and motivating staff, ensuring excellent customer service, engaging with customers, hiring and developing talent, ensuring the team is current with all mandatory company trainings, scheduling and payroll, interviewing, hiring and onboarding of new staff, setting and upholding customer service principles. The Supervisor, Hospitality, will support the mission by providing a foundation of understanding for excellent customer service and quality food/beverage options that boost morale and productivity within SpaceX.

Responsibilities

• Set and enforces standards for hospitality operations
• Organize, coordinate and assist with catering/event requests
• Manage and monitor product quality, consistency and service, and address issues accordingly
• Maintain clean and safe workstations throughout operation
• Oversee menu accuracy in multiple service formats and locations
• Train staff in customer service, allergen and nutritional awareness
• Enforce proper food safety practices with staff
• Coordinate and enhance time management for team
• Monitor financial activities for hospitality operations
• Create and maintain in person and online training materials
• Document and share performance feedback of hospitality staff
• Oversee proper inventory levels for all team products
• Communicate directly with vendors for order placement or any subsequent issues with deliveries or product quality

Basic Qualifications

• High school diploma or equivalency certificate
• 5+ years of leadership experience within the food service industry

Preferred Skills and Experience

• 2+ years of restaurant general manager experience
• Experience opening new operations and/or creating operational procedures from the ground up
• Previous bartending experience
• Experience in fine dining, casual and quick service restaurants
• Advanced knowledge of customer service and safe kitchen operations
• Advanced knowledge of beverage services including beer, wine, spirits
• Experience with Microsoft office and outlook
• Excellent communication skills both written and verbal
• Advanced knowledge of food profession principles and practices
• Customer service or guest interaction experience
• Adaptability, problem-solving skills, and extreme attention to detail
• Team player with the ability to collaborate effectively
• Excellent knowledge of food service systems, ordering and inventory
• Experience in corporate environments
• Proficient knowledge of human resources management
• Ability to organize work for large groups in various service formats
• Strong time management skills
• Experience leading groups in large team settings of 10 or more staff members

Additional Requirements

• Ability to pass Air Force background check for Cape Canaveral
• Ability to carry large items unassisted (up to 25lbs)
• Ability to perform frequent bending, stooping, and lifting of objects
• Ability to stand for long periods of time up to 10 hours a day
• Ability to work all shifts and available for overtime, weekends and holidays as needed
• Must participate in internal leadership and development training
• Valid Florida Food Manager Certificate or willingness to obtain before employment

SpaceX is an Equal Opportunity Employer; employment with SpaceX is governed on the basis of merit, competence and qualifications and will not be influenced in any manner by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability or any other legally protected status.