Restaurant Customer Service - $18/hr

We’d love to have you at our table–join us in reimagining home dining!

About the Role

As a Brand Ambassador, you are responsible for front-of-house (FOH) operations during your shift, including dispatching delivery and meal-kit orders, assisting customers with pick-up orders, and maintaining a warm and welcoming FOH environment.

Role Details

• Pay Rate: $18
• Job Location: Nanuet

Responsibilities

• Maintain a warm and welcoming FOH  
• Greet every guest as they enter in a welcoming, professional, and upbeat manner 
• Educate customers on our brand, the Wonder app, and restaurants 
• Assist customers with in-restaurant orders via point-of-sale system and cash payments 
• Clean the front-of-house by wiping down tables, organizing desk, sweeping floors, collecting garbage, as needed
• Assist customers with pick-up orders 
• Assist customers placing in-restaurant orders via point-of-sale system 
• Dispatch delivery orders and meal-kit boxes 
• Receive, sort and assign incoming meal-kit deliveries  
• Review all orders to ensure completeness and accuracy 
• Dispatch all orders accurately to couriers for delivery or for in-store pickup

Qualifications

• At least 1 year of customer-facing or hospitality role experience 
• Friendly and positive attitude, making everyone feel welcome
• Ability to work independently and be proactive in taking initiative 
• Possesses strong organizational skills and pays close attention to details
• Ability to solve problems creatively
• Comfortable using smartphones and eager to learn and adopt new technologies
• Adaptable to different communication styles with various customers
• Must be able to exhibit effective verbal and written communication skills
• Ability to thrive in a fast-paced environment
• Strong team player

Requirements

• Must be 21 years old and legally authorized to work in the US
• Must be able to lift 50 pounds
• Must be able to stand for a full shift while working
• Must have weekend availability

*This list of qualifications and requirements also reflects the qualifications and requirements used as vetting criteria for our AEDT (Automated Employment Decision Tool)

Benefits 

• Medical, Dental, and Vision Insurance
• 100% employer-paid Life Insurance
• 401K Retirement Plan
• Employer match for Health Savings Account (HSA)
• 1.5x Pay rate on company holidays
• Learning and Development opportunities to advance your career 
• Employee Stock 
• Employee Discount

Note: Some of our benefits vary by state and depend on the number of hours you work.   

About Us  

Imagine: 30 unique restaurants to order from, brought to your door in under 30 minutes. That’s what our customers experience.

At Wonder, we want to make world-class food within reach, no matter where you live. That’s why we’ve created a vertically integrated, new standard of dining that will allow you to enjoy menus from award-winning chefs and iconic restaurants across the country, all in one place. Our elevated brick + mortar locations will offer pick up and dine in options, as well as delivery to your home.

As a food-tech startup backed by top-tier venture capitalists and led by a team of experienced entrepreneurs—including some of the most accomplished leaders in the technology, culinary, and logistics industries—we’re growing. Join us in pioneering a new category of dining called “Fast-Fine”, and revolutionizing the way people eat.

An AEDT (Automated Employment Decision Tool) is employed in the assessment of applicants for the positions being recruited for in order to gauge the following pertinent qualifications or traits:

• The candidate’s ability to perform the tasks in the available job role.
• The candidate's self-rated skill proficiency.
• The candidate’s fit for this job posting.

More information about the type, source, and retention policy relating to data collected for the AEDT can be found on the privacy policy here. We retain your personal information for as long as is necessary to manage your application for and employment with the Company and in accordance with our data retention schedule.  We may retain your personal information for longer if it is necessary to comply with our legal or reporting obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, enforce our legal agreements and policies, address other legitimate business needs, or as permitted or required by applicable law.  We may also retain your personal information in a deidentified or aggregated form so that it can no longer be associated with you.  To determine the appropriate retention period for your personal information, we consider various factors such as the amount, nature, and sensitivity of your information; the potential risk of unauthorized access, use or disclosure; the purposes for which we collect or process your personal information; and applicable legal requirements.  Personal information does not include certain categories of information, such as publicly available information from government records, personal information you make available to the public, and deidentified or aggregated information.

A final note 

At Wonder we believe that in order to build the best team, we must hire using an objective lens. We are committed to fair hiring practices where we hire people for their potential and advocate for diversity, equity, and inclusion.  As such, we do not discriminate or make decisions based on your race, color, religion, gender identity or expression, sexual orientation, national origin, age, military service eligibility, veteran status, marital status, disability, or any other protected class.  If you have a disability, please let us know how we can make your interview process work best for you.

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