Rehab Office Assistant - NCH Physical Therapy - Mercy Sunforest Court

Outpatient Clinic Support Staff

At Bon Secours Mercy Health, we are dedicated to continually improving health care quality, safety and cost effectiveness. Our hospitals, care sites and clinicians are recognized for clinical and operational excellence.

Under the direction of the therapy supervisor, provides ongoing support for daily operations of the outpatient clinic. Focuses on all aspects of clerical support to promote operational efficiencies of the clinic including but not limited to answering phones, scheduling, registration, insurance verification, authorization, data entry, and point of service collection. Supports all activities of the licensed staff to deliver patient care.

Essential Job Functions

• Manages front office flow by checking patients in/out and collaborating with other staff and providers
• Maintains current knowledge of all insurance companies and billing information to obtain accurate demographics, financial and clinical information and signatures from patients or (POA) as determined by Mercy Health, Medicare, state and federal guidelines
• Schedules and registers patients within the hospital system, Carepath/EPIC, both pre-registration and registration process
• Responsible for obtaining authenticated Physician order, verifying demographics, insurance information with eligibility and medical necessity for Physical therapy, Occupational Therapy and Speech Therapy
• Verifies and documents accurately insurance coverage and patient responsibility as well as educate patient on information obtained from Insurance verification with follow up on discrepancies, able to help therapists and patients with tracking insurance authorization and benefit information
• Responsible to run Cost Estimator and collect point of service (POS) collection as appropriate. Also, collecting retail payment and maintaining accurate accounting transactions on all POS collections
• Assists with rehab diagnosis coding and obtaining medical diagnosis from physician office
• Performs daily charge audits to ensure accuracy of charges
• Ensures daily monitoring and maintenance of all assigned departmental work queues
• Balances cash, prepares deposits and records all transactions accurately and on assigned time frames.
• Demonstrates standards of excellence of care in all interactions for both internal and external customers.
• This includes phone triage, calls to appropriate staff or departments, conducting appointment reminder confirmation calls and problem solving through critical thinking
• Prepares charts for delivery to medical records after discharge
• This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees may be required to perform other job related duties as required by their supervisor, subject to reasonable accommodation.

Employment Qualifications

High School Diploma or GED

Preferred Education: 2 year associates

Minimum Qualifications

Minimum 2 years of office experience with insurance in medical office setting

Other Knowledge, Skills and Abilities

Required: Keyboard and computer skills, high level of interpersonal skills, multitasking ability, organizational skills

Preferred: Insurance and medical terminology

This is a collective bargaining position.

As a Bon Secours Mercy Health associate, you're part of a Mission that matters. We support your well-beingpersonally and professionally. Our benefits are built to grow with you and meet your unique needs, every step of the way.

What we offer

• Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible)
• Medical, dental, vision, prescription coverage, HSA/FSA options, life insurance, mental health resources and discounts
• Paid time off, parental and FMLA leave, short- and long-term disability, backup care for children and elders
• Tuition assistance, professional development and continuing education support

Benefits may vary based on the market and employment status.