ProServices Program Sr. Analyst

Your Impact

The primary purpose of this role is to assess, support/design, implement, and roll out store initiatives that support field and store teams with driving ProServices business results. This role will accomplish this through the development and implementation of projects, best practices, and process improvements. This role supports the day to day store operations, including sales, service, technology, Omni-channel, and store communications.

What You Will Do

• Collaborates cross functionally to effectively deliver projects, best practices, and process improvement initiatives.

• Coordinates and manages timely execution of projects across stores, from development to implementation.

• Performs research of pro customers' habits and tendencies to provide ProServices Operations Consultants and Managers qualitative and quantitative analytics and recommendations to maintain and enhance new programs and processes that optimize sales strategies, promotions, and events.

• Identifies current/future state, ROI, and cost savings prior to deployment of programs and post program deployment.

• Provides real-time information and guidance to stores requiring assistance with day-to-day procedural questions.

• Assists ProServices Operations Consultants and Managers with development of process improvement solutions based on field feedback.

• Leverages customer facing technology to improve productivity and efficiency.

• Collects feedback, analyzes information, develops content, and consults for Pro CSC sales teams of Government, National Accounts, LowesForPros, and Pro Sales Managers in all aspects of communications, training, marketing, personnel, etc.

• Identifies needs and develops processes, policy, and training for field and store teams through: onboarding, training, Q&A, reporting, research, collaboration, resources, strategic planning, and connectivity with other field and store team members

• Schedules, leads and attends select meetings (physical & virtual), select events, and customer site visits to gain knowledge and provide support to maximize the effectiveness of these occurrences

Minimum Qualifications

• Bachelor's Degree Business, Management, Operations, related field, or equivalent experience and 1-2 Years of Related Industry Experience (Installation, Repair or US Home Improvement)

• 1-2 Years of Experience in data analytics, performance reporting

Preferred Skills/Education

• 1-2 Years of Demonstrated project management experience, such as Gantt Chart design and development

About Lowe's

Lowe's Companies, Inc. (NYSE: LOW) is a FORTUNE® 100 home improvement company serving approximately 16 million customer transactions a week in the United States. With total fiscal year 2024 sales of more than $83 billion, Lowe's operates over 1,700 home improvement stores and employs approximately 300,000 associates. Based in Mooresville, N.C., Lowe's supports the communities it serves through programs focused on creating safe, affordable housing, improving community spaces, helping to develop the next generation of skilled trade experts and providing disaster relief to communities in need. For more information, visit Lowes.com.

Lowe's is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.

Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. For information regarding our benefit programs and eligibility, please visit