Project Coordinator, Professional Services

Project Coordinator, Professional Services

At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world's largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine's Top Company Cultures list and ranked among the World's Most Innovative Companies by Fast Company.

We realize people do not fit into neat boxes. We are looking for curious and empathetic individuals who are committed to developing themselves and learning new skills, and we are ready to help you do that. We cannot complete our mission without building a diverse and inclusive team. We hire the best people based on an evaluation of their potential and support them throughout their time at Cloudflare. Come join us!

Available Location: Austin, TX

About the Role

The Project Coordinator role is split into two areas of responsibility. The first is being responsible for all project resourcing activities to ensure all Services and Professional Services team members maintain the required levels of billable hours, working with Consultants, PMs, and engineers. The second area is working directly with end customers or partners to coordinate light-touch engagements to ensure customers have the required resources and their expectations are met.

Responsibilities

Resource Coordination

• Collaborates with managers of technical delivery resources in the deployment of resources in supported domains/time zones to make suggestions.
• Makes recommendations to business stakeholders on skill/accreditation adjustments to meet business demands. Seeks cross-group and leadership collaboration to guide team members on facilitating skill development.
• Handles escalations and resolves global/complex staffing issues.
• Progresses all active staffing requests within pre-agreed SLAs. Analyzes SLA data and coaches others on efficiency to improve results and support compliance, and suggests changes to the leadership team to accurately capture business scenarios through metrics and SLAs.
• Escalates to management as required on resource shortages or challenges.
• Acts as a single point of contact for all resource requirements.
• Ensures the resourcing tools are updated daily with all internal systems as required.
• Manages non-billable usage where applicable.
• Ensures consulting obtains its billable target.
• Spots additional opportunities to maximize resource usage to ensure consistent growth and to remove gaps in diaries.

Project Coordination

• Creates and manages small engagements with the required level of governance as defined within the PMO methodology.
• Ability to keep customer and internal resources fully informed of the status of projects and serve as a liaison between all parties.
• Owns the engagement lifecycle and is responsible for managing and driving the project to success under control.
• Manages technical resources within budget and project schedule.
• Consistently delivers high-quality services to our clients in a professional manner.
• Works closely with customers to ensure the right resources are booked on the right projects at the right time.

Desired Experience/Skills

• Customer-Facing Coordination: experience coordinating customer-facing engagements with a defined delivery methodology.
• Ability to drive change and push towards greater quality and success within the business and with the customer in a constructive manner.
• Ability to inspire co-workers to attain goals and pursue excellence.

We're not just a highly ambitious, large-scale technology company. We're a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet.

Project Galileo: Since 2014, we've equipped more than 2,400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare's enterprise customers--at no cost.

Athenian Project: In 2017, we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration. Since the project, we've provided services to more than 425 local government election websites in 33 states.

1.1.1.1: We released 1.1.1.1 to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Here's the deal - we don't store client IP addresses never, ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers.

Sound like something you'd like to be a part of? We'd love to hear from you!

Cloudflare is proud to be an equal opportunity employer. We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness. All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law. We are an AA/Veterans/Disabled Employer.

Cloudflare provides reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include, but are not limited to, changing the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you require a reasonable accommodation to apply for a job, please contact us via e-mail at hr@cloudflare.com or via mail at 101 Townsend St. San Francisco, CA 94107.