Center Coordinator - GS Dallas

Job Coordinator

The Coordinator's primary responsibility is to support processes while also ensuring our customers, both internal and external, receive superior customer service and administrative support.

Responsibilities

Key Responsibilities

• Submit new client information and client changes/updates from client resource guide into automated candidate tracker tool
• Own client resource guide master documentation including; enter all new client documentation and requirements into client resource guide, maintain and update all changes to client compliance within client resource guide
• Point of contact for all system related issues for collocated service center location
• Submit all internal new hire ticket requests, manage asset provisioning, internal ESF process and all system access issues. Set up new hires desk location
• Manage all offboarding activities for internal employees asset deprovisioning, desk clean and clear, termination ESF submittal
• Providing outstanding front office customer service (telephone and reception area)
• Provide administrative support to all internal employees located in collocated service center
• Maintain, order and organize all office supplies
• Schedule and coordinate, including room and meeting logistics, all meetings and conferences. Attend meetings, record and distribute minutes when required
• Maintain active employee list and seating location detail

Competencies

• Ability to prioritize, organize, problem solve and meet deadlines and goals
• Ability to communicate effectively and provide follow up
• Capability of working in a team-oriented environment that is fair, open and honest
• Excellent written/oral communication and interpersonal skills
• Integrity and ability to maintain confidentiality and personal credibility
• Action and detail oriented; able to prioritize while handling multiple tasks

Qualifications

Qualifications

• 2+ years' experience in a customer service related position
• Associates degree or two years of applicable experience in customer service

Personal Attributes

• Natural team player
• Self-starter/initiator
• Critical thinker
• Seeks growth and self-improvement
• Ability to prioritize, organize, problem solve and meet deadlines and goals
• Ability to communicate effectively and provide follow up
• Ability to build strong partnerships with all internal customers, both in their own office and from a distance
• Action and detail oriented; able to prioritize while handling multiple tasks

Compensation: $16.83/hr and eligible for overtime + bonus (quarterly)

Employees also receive a benefits package including a 401(k) company matched retirement savings plan, paid time off and holiday pay. See link below