Product Specialist

Vaco is hiring a Product Specialist
Location: Oakland Park, FL
Compensation: $65-$77/annually
Schedule: Monday-Thursday 6:30am-5pm
Responsibilities:
The Product Specialist supports the development and success of products by bridging technical feasibility with business strategy. This role involves gathering and analyzing customer and market insights, collaborating with R&D to shape product solutions, and contributing to go-to-market planning and performance evaluation to ensure products meet both user needs and organizational goals.

1. Market and Discovery
   1. Develop a deep understanding of wheelchair securement systems, customer use cases, and industry regulations.
   2. Participate in and document Voice of Customer (VoC) insights through interviews, ride-alongs, focus groups, and user observations.
   3. Monitor and evaluate market trends, competitor activities, and emerging technologies to identify potential threats and opportunities.
   4. Help organize and document outputs from innovation and ideation workshops to capture and prioritize new product ideas.
2. Product Planning & Definition
   1. Assist in drafting product requirement documents (PRDs), including features, user stories, and performance criteria.
   2. Collaborate with R&D and Engineering to translate business needs into feasible technical solutions.
   3. Support the maintenance of product backlogs, user requirements, and roadmap artifacts.
3. Development & Cross-Functional Enablement
   1. Coordinate with R&D, Engineering and Operations during product development to ensure alignment with specifications and timelines.
   2. Provide technical product knowledge and assist in the creation of sales tools, training materials, and FAQs for internal teams.
   3. Partner with Marketing to support the creation of product messaging, visuals, and go-to-market content.
4. Product Launch & Commercialization
   1. Assist in building business cases and collecting data to inform pricing models and product positioning.
   2. Help coordinate launch readiness activities across departments, including Marketing Sales, and Customer Support.
   3. Support the creation of launch presentations, sales enablement content, and product demos.
   4. Gather and report customer feedback and product performance metrics post-launch to identify areas for improvement.

Skills & Capabilities:

1. 1-2 years of experience in a product or technical support role (transportation, medical instrument, mobility, or safety systems preferred).
2. Bachelor's degree in business, Industrial Design, Engineering, or a related field.
3. Comfortable navigating both technical discussions and business strategy conversations.

Determining compensation for this role (and others) at Vaco/Highspring depends upon a wide array of factors including but not limited to the individual's skill sets, experience and training, licensure and certifications, office location and other geographic considerations, as well as other business and organizational needs. With that said, as required by local law in geographies that require salary range disclosure, Vaco/Highspring notes the salary range for the role is noted in this job posting. The individual may also be eligible for discretionary bonuses, and can participate in medical, dental, and vision benefits as well as the company's 401(k) retirement plan. Vaco by Highspring values a diverse workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply. EEO Notice
Vaco by Highspring is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by federal, state or local law.
Vaco by Highspring and its parents, affiliates, and subsidiaries are committed to the full inclusion of all qualified individuals. As part of this commitment, Vaco by Highspring and its parents, affiliates, and subsidiaries will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact .
Vaco by Highspring also wants all applicants to know their rights that workplace discrimination is illegal .
By submitting to this position, you agree that you will be giving Vaco by Highspring the exclusive right to present your as a candidate for the foregoing employment opportunity. You further agree that you have represented information about yourself accurately and have not affirmatively misrepresented your qualifications. You also agree to maintain as confidential, to the fullest extent permitted by law, any information you learn from Vaco by Highspring about the position and you will limit disclosure of information about the position only to the extent necessary to perform any obligations in furtherance of your application. In exchange, Vaco by Highspring agrees to exercise reasonable efforts to represent you through all solicitation, job screening and resume dispersal.
Privacy Notice
Vaco by Highspring and its parents, affiliates, and subsidiaries ("we," "our," or "Vaco by Highspring") respects your privacy and are committed to providing transparent notice of our policies.

• California residents may access Vaco by Highspring HR Notice at Collection for California Applicants and Employees here .
• Virginia residents may access our state specific policies here .
• Residents of all other states may access our policies here .
• Canadian residents may access our policies in English here and in French here .
• Residents of countries governed by GDPR may access our policies here .

Pay Transparency Notice
Determining compensation for this role (and others) at Vaco by Highspring depends upon a wide array of factors including but not limited to:

• the individual's skill sets, experience and training;
• licensure and certification requirements;
• office location and other geographic considerations;
• other business and organizational needs.

With that said, as required by local law, Vaco by Highspring believes that the following salary range referenced above reasonably estimates the base compensation for an individual hired into this position in geographies that require salary range disclosure. The individual may also be eligible for discretionary bonuses.