Senior Product Manager

AI Product Manager/Subject Matter Expert

Apex Systems, a World-Class Technology Solutions Provider, is seeking applicants for the below position on behalf of our client. Please apply if interested and qualified. Please note that only qualified candidates will be contacted.

Position: AI Product Manager/Subject Matter Expert

Location: Orlando, FL (onsite 2x per week)

Duration: Contract to Hire

Rate Range: $70-75 per hour W2

Candidates must be local to Orlando, FL and able to work onsite 2x per week.

Position Overview

Our client is looking for an AI Subject Matter Expert to help implement AI tools across the hotels and resorts. This resource would act as the Product Manager to help our client understand what AI vendors are available, different capabilities and what a roadmap to implement would look like. The AI technology would first be focused on call center operations and eventually move to other departments in the future.

Requirements

1. Deep understanding of AI technology providers, vendors and capabilities
2. Experience with product discovery, road mapping, implementation, backlog grooming, etc

Preferred Experience

1. AI specific to call centers
2. Experience working with APIs and how they interact with AI
3. Jira/Confluence
4. SQL

Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.

Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Apex team member can provide.