Senior Product Manager, Global POS

Subway Headquarters Opportunity

We are looking for a Senior Product Manager, Global POS, based in Miami, FL. The Senior Product Manager, Global POS will lead, plan, and organize product development to ensure a high return on investment (ROI) for Subways global Point of Sale platform used across 30+ countries and over 30,000 restaurants. This includes partnering with business stakeholders, analysts, operators, and end users to elicit and document feedback, then managing product and technical leads, translating ideas and vision into strategy, roadmaps, project plans, feature sets, and ultimately release plans. This position should regularly communicate with the product owner(s), scrum master(s), and product developers throughout the software development lifecycle. They should be a perceptive manager, creative leader, great communicator, and reliable problem-solver, able to understand which ideas will and which won't work, then driving projects to completion.

If you feel that this is the role for you, and you are successful with your application, be ready to be bold, empowered, accountable, and ready to have fun in a fast-paced and agile working environment.

Responsibilities include but are not limited to:

• Partner with the Sr. Director, Menu & POS Platform, and Subway business and technology stakeholders to lead the development of the product strategy and vision supported by internal and external research and analysis. Collaborate with senior leadership and product teams to define and create detailed product roadmaps, project charters, project plans as well as prioritizing product features and capabilities.
• Support and guide Portfolio/Project Managers through intake and project approval process including scoping (level of effort), developing budgets, business case development, and all preliminary discovery. Work with global business and technology leads to communicate updates to roadmaps, globally across each region, across multiple platforms including Menu and Point of Sale.
• Elicit, analyze, and present feedback from operators, end users, stakeholders, and other teams to gather and shape business and functional requirements, define product features, and generate high-level technical scope. Partner with product owner(s) to oversee and develop user stories, product backlog items, and tasks to drive projects to completion.
• Responsible for project governance, planning and status reporting including project financials, risks/issue management as well as demand/capacity planning from product inception (annual planning) throughout the release lifecycle to ongoing product support. Establish baseline budget, manage forecasts, and take full accountability for submitting change requests, ensuring stakeholders are aware of any potential cost overruns.
• Proactively identify and resolve issues that may affect the teams ability to meet strategic, financial, and technical goals. Ensure all initiatives adhere to project/product methodology compliance standards set by the company. Oversee end user support issues and manage escalations through triage and resolution.
• Drive product launches and demos, including working with leadership, communications, other product management team members, and end user support. Work closely with engineering teams and program management to deliver products to market, globally.
• Serve as the Point of Sale subject matter expert from both a business and technical perspective. Supervise, manage, and support other product managers, product owners, business analysts, UI/UX developers, as well as coordinating with cross-functional development and business teams. Coach and mentor other Product Managers, Product Owners, Scrum Masters, and Business Analysts.
• Work with Director, POS Product Development and Product Team, to ensure product lifecycle deadlines are met, software development stages are completed on time, development resources are allocated properly, product releases are in compliance with schedules, and communicate updates across all channels.
• Lead the development of the product strategy and vision supported by internal and external research and analysis. Comfortable working in a fast-paced, highly collaborative, dynamic, and exciting work environment.

Qualifications:

• A Bachelors degree is required - Business, Computer Science, Engineering, or other technical discipline or equivalent experience. Masters Degree in Business desirable SCRUM, Product Manager/Owner, SAFe, CSPO, CSM, PMI.
• Minimum of 7-10+ years experience in business strategy/development, product management/ownership, or a senior business analyst role.
• 5+ years of QSR and Point of Sale (POS) or Food Service or Hospitality experience preferred.
• 5+ years of management experience required.
• Strong technical background with an ability to cultivate and build collaborative working relationships with a broad range of cross-functional stakeholders and development teams.
• Excellent communication, organizational, and research skills, as well as the ability to multitask and present complex and technical issues to diverse audiences, orally and in writing.
• Experience with Agile development and a strong sense of Agile Methodologies (Agile Scrum Certification required) with experience in industry-standard application lifecycle management tools such as Azure DevOps (TFS), Jira, and Confluence.
• Skilled in MS Office products such as Word, Excel, Project, PowerPoint, as well as prototyping tools such as Figma.
• Ability to balance internal teams and external partners/vendors to drive and deliver projects on time.
• In-depth understanding of project management concepts; budget management in particular.

What do we offer?

• Insurance Plans (Medical/Life)
• Pension/401K/RSP (country specific)
• Competitive Bonus
• Mobility Allowance
• Tuition Reimbursement
• Company Holidays
• Volunteering time
• And many more

Actual pay is determined based on a number of job-related factors including skills, education, training, credentials, qualifications, scope and complexity of role responsibilities, geographic location, performance, and working conditions.