Product Manager I

Product Manager

We are seeking a Product Manager to join our expanding team. This role focuses on ideating, planning, and writing requirements for enhancements to the customer portal, which includes buy flow, webmail, mobile, and more. You will not work directly with development teamsinstead, you'll build pre-packaged feature plans that are handed off to other product teams for implementation. This is a strategic, cross-functional role offering a holistic view of the portals ecosystem.

Key Responsibilities

• Map and analyze user journeys across account types to identify pain points and improvement opportunities
• Analyze customer and employee feedback data to guide product enhancements
• Collaborate with UX to define enhancements and create wireframes/mockups
• Build feature proposals for leadership including problem statements, solution options, and supporting data
• Gather updates from stakeholders on current features and production requirements
• Partner with testing and Service Reliability engineers to monitor and improve platform performance

Qualifications

Required Experience

• 35+ years of experience in product management or related field
• Experience working with external customer-facing tools
• Background in large enterprise environments
• Strong communication and organizational skills
• Demonstrated ability to manage multiple priorities and cross-functional collaboration
• Proficiency in JIRA and comfort with reporting/tracking tools

Preferred Traits

• Creative and collaborative mindset
• Outgoing and team-oriented personality
• Adaptable and able to shift focus across projects

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.