JobsUSAProduct Director Observability & AIOps
Company : JPMorgan Chase & Co.
Location : New York, NY, 10001
Posted Date : 15 September 2025
Job Type : Other
Category : Management
Occupation : Director
Job Details
Product Director In Chief Data And Analytics Office
Ignite your passion for product innovation by leading customer-centric development, inspiring solutions, and shaping the future with your strategic vision and influence.
As a Product Director in the Chief Data and Analytics Office (CDAO), you will lead innovation through the development of products and features that delight customers. As a leader on the team, you will leverage your advanced capabilities to challenge traditional approaches, remove barriers to success, and foster a culture of continuous innovation that inspires cross-functional teams to create groundbreaking solutions that address customer needs.
The Chief Data and Analytics Office (CDAO) is seeking an Executive Director in Product Management to lead the Observability & AIOps team. In this role, you will drive the strategy and execution for our Metrics, Observability, and AIOps initiatives.
Job Responsibilities:
- Define and execute the product vision and strategy for Observability & AIOps, aligning with CDAO's overall objectives and customer needs.
- Lead the product lifecycle from ideation to launch, ensuring timely delivery and high-quality standards.
- Develop and maintain a robust product roadmap that prioritizes features based on customer feedback, market trends, and business goals.
- Collaborate with engineering, design, and data science teams to build scalable and reliable observability and AIOps solutions.
- Drive innovation by identifying new opportunities for product differentiation and competitive advantage.
- Establish key performance indicators (KPIs) and metrics to measure product success and drive continuous improvement.
- Foster a culture of data-driven decision-making and experimentation within the product team.
- Engage with customers and stakeholders to gather insights and feedback, ensuring the product meets their needs and expectations.
- Lead cross-functional teams to ensure seamless integration and functionality of shared services, including notifications and search.
- Advocate for the adoption of cutting-edge technologies and methodologies to enhance platform capabilities.
- Utilize your technical expertise to guide the team in implementing best practices in observability and AIOps.
Required Qualifications, Capabilities, and Skills:
- 8+ years of experience in product management, with a focus on observability, AIOps, or related fields.
- Proven track record of successfully launching and scaling products in a fast-paced, high-growth environment.
- Strong technical expertise in observability tools, AIOps platforms, data modeling, and cloud-based solutions.
- Exceptional strategic thinking and analytical skills, with the ability to translate complex data into actionable insights.
- Experience in leading and mentoring high-performing product teams, fostering a culture of innovation and collaboration.
- Excellent communication and leadership skills, with the ability to influence and drive consensus across diverse teams.
- Ability to manage up and drive consistent messaging across diverse portfolios.
- Practical and solution-oriented approach to problem-solving.
- Experience with AIOps, utilizing artificial intelligence to enhance observability capabilities, automate monitoring processes, and improve system reliability.
Preferred Qualifications, Capabilities, and Skills:
- Recognized thought leader within the observability and AIOps domain.
- Advanced degree in a related field (e.g., Computer Science, Business Administration).
- Demonstrated success in leading cross-functional teams and driving innovation at scale.
- Strong network within the tech industry, with the ability to leverage external partnerships and collaborations.
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