Senior Product Manager - SSL/TLS

Senior Product Manager - SSL/TLS

At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world's largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine's Top Company Cultures list and ranked among the World's Most Innovative Companies by Fast Company.

We realize people do not fit into neat boxes. We are looking for curious and empathetic individuals who are committed to developing themselves and learning new skills, and we are ready to help you do that. We cannot complete our mission without building a diverse and inclusive team. We hire the best people based on an evaluation of their potential and support them throughout their time at Cloudflare. Come join us!

Available Locations: NYC, SF, Austin TX

About Product Management at Cloudflare

As a Product Manager at Cloudflare, you are responsible for building products that improve the way that the Internet works. Product Managers at Cloudflare sit at the intersection of software development, design, and business strategy. We shape high-level product goals but also get our hands dirty. On an average day, you might pitch a concept to senior leadership, create a launch plan with marketing, work with designers to conduct user research, prototype a new feature, iterate on a spec, analyze usage data, or pair with an engineer on implementation. We have ultimate responsibility for understanding our client needs, influencing business strategy, feature specification, and working with engineering to develop our software.

About the Role

As Product Manager for SSL/TLS, you'll help shape a key part of our core product experience. Our customers depend on our SSL/TLS products to configure secure connections of many different types through our products - SSL/TLS is one of the product suites inside the portfolio that enables everything we do. Every request to every site we manage flows through this, along with our Zero Trust and Developer products. (nearly 20% of the global internet every day).

In this role, you'll support the development and evolution of this product, helping define and communicate the product vision, gathering user feedback, and contributing to the roadmap. You'll collaborate closely with engineers, designers, and security experts to deliver features that support customers of all different types, processing every request we see. Additionally, you will:

• Own your space. You will own the priorities and scope for a high performing engineering team focused on Cloudflare's SSL/TLS Product.
• Connect the pieces. Product managers are a nerve center at Cloudflare, responsible for connecting engineering, program management, marketing, revenue, and partners to make sure that our ships go out on time and with the maximum impact.
• Excel across teams. Enterprise capabilities cut across all of our product verticals, so you should be comfortable working with product managers across the company to prioritize systemic improvements that our enterprise customers need.
• Be customer obsessed. You will be responsible for directly engaging with customers and understanding how they use our products. You'll bring these insights back to the team to build a great roadmap.
• Be data driven. You should be comfortable working with data, and analyzing data to quantify the impact of problems and opportunities in your space.

What You'll Do

In this role, you'll contribute to shaping one of our core products - SSL/TLS - a collection of products that enable customers to manage the lifecycle of security certificates, secrets storage, our Cloudflare for SaaS platform products, and much more, across all inbound and outbound requests at global scale.

You'll work closely with engineering, design, and cross-functional teams to deeply understand user needs, uncover friction points, and design intuitive, logical and powerful experiences that enable our users to manage the flow of information for the sites they manage with us. You'll help define and track key performance indicators (KPIs) that measure user engagement, product adoption, and the long-term effectiveness of behavior-driven workflows.

Examples of Desirable Skills, Knowledge and Experience

At Cloudflare, Product Managers are measured both on outcomes ("the what") and how they accomplish results.

• 5+ years of experience in product management, solutions engineering, or related roles
• Familiarity with designing or contributing to habit-forming product experiences
• Experience defining and tracking KPIs to measure product or user behavior impact
• Strong collaboration skills and experience working with engineering and design teams
• Comfort operating in fast-paced, evolving environments
• A passion for user empathy and delivering customer-centric solutions
• Excellent communication skills and attention to detail
• Curiosity and a strong desire to learn technical topics, especially in security or observability
• Engineering fluency - while it's not required, we tend to find success with candidates who have a technical background, formal or otherwise. You don't need a CS degree but building credibility with our engineering teams is critical and so some history of technical acumen is a key part of the role.

Bonus Points

• Prior experience as a product manager for a team focused on building security and certificate related products.
• Prior experience delivering cloud infrastructure products at global scale.
• Data fluency - Can you work directly with data yourself to build confidence in your views and can you use that same data to persuade others?

Compensation may be adjusted depending on work location.

• For Bay Area based hires: Estimated annual salary of $202,000 - $246,000
• For New York City, Washington, Washington D.C. and California (excluding Bay Area) based hires: Estimated annual salary of $192,000 - $234,000

This role is eligible to participate in Cloudflare's equity plan.

Cloudflare offers a complete package of benefits and programs to support you and your family. Our benefits programs can help you pay health care expenses, support caregiving, build capital for the future and make life a little easier and fun! The below is a description of our benefits for employees in the United States, and benefits may vary for employees based outside the U.S.

Health & Welfare Benefits

• Medical/Rx Insurance
• Dental Insurance
• Vision Insurance
• Flexible Spending Accounts
• Commuter Spending Accounts
• Fertility & Family Forming Benefits
• On-demand mental health support and Employee Assistance Program
• Global Travel Medical Insurance

Financial Benefits

• Short and Long Term Disability Insurance
• Life & Accident Insurance
• 401(k) Retirement Savings Plan
• Employee Stock Participation Plan

Time Off

• Flexible paid time off covering vacation and sick leave
• Leave programs, including parental, pregnancy health, medical, and bereavement leave

What Makes Cloudflare Special?

We're not just a highly ambitious, large-scale technology company. We're a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet.

Project Galileo: Since 2014, we've equipped more than 2,400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare's enterprise customers--at no cost.

Athenian Project: In 2017, we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration. Since the project, we've provided services to more than 425 local government election websites in 33 states.

1.1.1.1: We released 1.1.1.1 to help fix the foundation of the Internet by building a faster, more secure and