Principal Analyst, Business Systems

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Job Overview
This position is responsible for crafting comprehensive data products and solutions, using cloud data applications, to support business performance analytics. The role requires a deep understanding of internal systems and how organizations function to achieve business objectives and the ability to define the capabilities required to meet those objectives. The Principal Analyst serves as a key liaison between business customers, IT, and other data engineering teams, ensuring that systems, processes, and data align with Consumer Marketing's strategic goals. This position plans, directs, and completes the analysis of business problems to be solved or products and services to be delivered. The role also provides technical assistance in identifying, evaluating, and developing systems and procedures that are cost efficient and meet user requirements, including performing system impact assessments, process gap analyses, and cost/benefit evaluations.

Job Responsibilities :

• Provide both business and technical leadership, making final recommendations and decisions that impact business operations, systems, and projects.
• Serve as the subject matter expert on Consumer Marketing business systems, aligning technical solutions with business objectives.
• Partner with stakeholders to gather, analyze, and refine requirements, and produce high-quality documentation including user stories, validation criteria, and traceability.
• Lead business and IT stakeholders in evaluating solutions, performing gap analysis, and conducting impact and cost/benefit assessments for system initiatives.
• Develop and maintain reporting frameworks and dashboards that deliver actionable insights to leadership.
• Facilitate definition of business roadmaps and align technology solutions with Consumer Marketing's strategic priorities.
• Review deliverables and provide input for other analysts, offering technical and business leadership across projects.
• Mentor and provide daily direction to analysts, contributing to professional development and skill growth.
• Lead departmental process improvement initiatives, focusing on efficiency, automation, and cross-functional alignment.
• Review and provide feedback on large-scale technical and business decisions, considering current and future technology roadmaps.

Education and Work Experience :

• Bachelor's degree in a quantitative discipline (Business, Marketing, Data Science, Information Systems, or related field) preferred, or equivalent work experience.
• 10+ years of systems analysis experience with an understanding of strategic business information systems required.

Knowledge, Skills and Abilities :

• Proficiency in SQL and data modeling (Required).
• Proficiency in building data pipelines with continuous development (Required).
• Proficiency in cloud data applications Snowflake and Databricks (Required).
• Strong expertise in business systems analysis and consulting (Required).
• Technical writing and documentation skills (Required).
• Business systems consulting experience (Required).
• Proficiency in Microsoft Office (Required).
• Microsoft Visio (Required)
• Communication (Required)
• Business Systems Analysis (Required)
• Microsoft SharePoint (Preferred)
• Proficiency in Python (Preferred).
• Strong knowledge of current and emerging technology roadmaps, especially related to marketing systems and analytics.
• Excellent communication skills with the ability to collaborate effectively across business and technical teams.
• Demonstrated ability to mentor and develop analysts and influence stakeholders.

• At least 18 years of age
• Legally authorized to work in the United States

Base Pay Range: $96,200 - $173,600 Corporate Bonus Target: 20%

The pay range above is the general base pay range for a successful candidate in the role. The successful candidate's actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay will vary within this range.

At T-Mobile, employees in regular, non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role. Most Corporate employees are eligible for a year-end bonus based on company and/or individual performance and which is set at a percentage of the employee's eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance. To find the pay range for this role based on hiring location, click here.

At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We don't stop there - eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs! To learn about T-Mobile's amazing benefits, check out .

Never stop growing!
As part of the T-Mobile team, you know the Un-carrier doesn't have a corporate ladder-it's more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it's that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity, you're living our values while investing in your career growth-and we applaud it. You're unstoppable!
T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.
Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing or calling . Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.