Operations Services Program Coordinator

Operations Services Program Coordinator

Purpose Brands, the parent company of Orangetheory, Anytime Fitness, Waxing the City, The Bar Method, Basecamp Fitness, and Stronger U is seeking an Operations Services Program Coordinator to join its team. This is a great position for someone who is looking to expand their career, and join a company with a fun, fast-paced and inspirational culture. The Operations Services Program Coordinator plays a critical role in deploying new programs within the Orangetheory Fitness network, supporting global scale as a subject matter expert (SME). This multifaceted position involves collaborating cross-functionally with internal and external stakeholders to ensure successful program implementations. Primarily responsible for supporting studio program deployments. This position also works cross-functionally to support additional functions as business needs dictate.

Purpose/Impact: (Duties & Essential Functions)

• Facilitates the deployment of new products, non-proprietary internal/network platforms, and programs; working closely with teams to ensure seamless integration and scalability.
• Facilitates and delivers comprehensive training materials. These artifacts empower teams to effectively adopt and utilize new programs.
• Engages with various stakeholders, both internally and externally, ensuring alignment and successful outcomes.
• Manages end-to-end project deployments from ideation to near-complete penetration (~95%).
• Develops robust reporting mechanisms to ensure timely integrations, monitors progress, and identifies areas for improvement.
• Crafts communication plans through written documents, PowerPoint presentations, or webinars, to ensure clear messaging.
• Directly supports deployments for specific projects; collaborating across business units to achieve successful outcomes.

Required Strengths and Background

• Associate's degree OR equivalent work experience in an operations support role; Bachelor's degree (preferred). Relevant fields include business administration, project management, or a related discipline.
• Proficiency in Microsoft Office Suite, particularly Word, Excel, PowerPoint, and Outlook
• Must have a basic understanding of project management principles
• Experience with additional SaaS platforms such as MBO, Confluence, JotForm or SharePoint (preferred)
• Orangetheory Fitness studio experience a plus
• Attention to detail with the ability to meticulously manage program records, documentation, and results
• Excellent verbal and written communication skills to interact with various stakeholders
• Ability to create compelling written content necessary for crafting communication plans and outreach materials

Competencies

• Customer Focus: Understanding customer needs (both internal and external), proactively addressing them, and prioritizing customer satisfaction and service.
• Teamwork: Collaborating effectively with others in pursuit of shared goals and contributing to a positive team environment.
• Planning and Organizing: Prioritizing tasks, defining actions, and allocating time and resources to achieve specific objectives.
• Problem Solving: Identifying root causes within assigned projects and proposing effective solutions.
• Initiative: Demonstrating forward-thinking by assessing task priorities and staying on track.
• Attention to Detail: Taking responsibility for thorough and meticulous work methods.

What's in it for you?

We offer a competitive salary along with exceptional benefits such as:

• Medical, Dental and Vision Coverage
• Hybrid Work Environment
• Life and Disability Insurance
• Unlimited Time off + Paid Holidays
• Fridays off between Memorial Day and Labor Day
• 401(K) Savings Plan Matching at 4%
• 10 Coaching and Therapy sessions
• Mental Health Benefits
• Brand Discounts & Reimbursements
• In-house workout facilities
• Professional Development Opportunities
• Team Building, Employee Engagement Activities & so much more

Work Schedule Purpose Brands LLC, currently observe the following hybrid work model for employees at our Boca Raton (FL), Woodbury (MN), and Seattle (WA) offices:

• Remote optional: Wednesdays and Fridays
• On-site days: Mondays, Tuesdays, and Thursdays

Diversity, Equity, and Inclusion Statement Purpose Brands is committed to encouraging, facilitating, and upholding an environment centered on diversity, equity, and inclusion across every facet of the Purpose Brands. We will work to create a sustainable culture that supports a healthy space for learning and growing, valuing, and empowering every employee, inspiring a diverse franchise network, and uplifting the members and communities we serve.

EEO Statement Purpose Brands provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Discrimination of any type will not be tolerated.